Payment Manager

Primary Responsibilities of Role • Manage and supervise the Payments & Settlements unit and service providers , to ensure an effective and efficient operating model is maintained. Process all payments and settlements transactions within pre-set standardized turnaround times and ensure SLAs are complied with. • Ensure accurate and timely monitoring and settlement of all trades transactions • Ensure that all transaction processing is in compliance with regulatory and Bank's policies and procedures with prompt intervention to resolve problems/ concerns. Act as a payment/transaction authoriser, where necessary. • Ensure that the operational risk is effectively managed and addressed in all aspects of the Payments and Settlements function. • Ensure that any audit points have been addressed and cleared in a reasonable time. • Review department delivery processes with a view to ensure smooth workflow within the department, reduce turnaround times and achieve efficiency and cost benefits • Develop, improve and maintain, policies and procedures and user manuals for the Payments & Settlement unit. • Lead projects related to Payments and Settlements, ensure their timely completion, achievement of objectives and cost efficiencies. Ensure the change-over to new systems and processes is smooth and error-free. • Manage maintenance of transaction records and documents and create an archival system for easy retrieval • Prepare regular MI and analysis for senior management for effective monitoring and control. • Provide technical support and advice in the field of Payments, Settlements and Securities to senior management, other stakeholders such as Business Development teams to help drive new business solutions. • Carry our all people management responsibilities for the team, including performance reviews, attendance, disciplinary and sickness matters. Promote cross-skilling and ensure that all members of the team have personal development plans and are on track for their cross-skilling. Interpersonal and Organisational Skills: • Strong people management skills and experience, including management of change • Excellent verbal and written Communication skills, including senior stakeholders, external partners and customers • Good analytical reasoning. • Strong organisational skills in relation to self and the team • Able to develop and implement solutions both tactical & strategic • Attention to detail and accuracy. • Ability to remain calm under pressure and find a solution in a complex and demanding environment