Service Desk Engineer (Contract) - Leicester My client is a leading MSP based in Leicester, who are looking to expand their Service Desk team. They're looking for a Service Desk Engineer with experience in 1st and 2nd Line support. This will be an initial 3-month contract, with the prospect of joining the company on a permanent basis with progression to a senior position. Details: £160/day Hinckley, LE10 (on-site) 3 months (initial contract) Start date: 20/01/2025 Key Skills and Experience Experience working in a fast-paced environment (ideally within an MSP) Proven experience in 2nd Line Support. Well versed in supporting Windows Desktop 10/11 and Office 365 admin of the core services. Experience troubleshooting issues remotely via the phone and on-site. Responsibilities: supporting various clients within our MSP framework, primarily focusing on site work but also providing helpdesk support as needed. Address incoming support requests from clients through the helpdesk, ensuring timely resolution and effective communication. Collaboration and Communication: Work closely with the 3rd Line Engineers and the wider IT team to ensure seamless support and escalate issues as necessary. Build and maintain a positive working relationship with the client's team and other clients, ensuring all IT needs are met in a timely, professional manner. We're looking to get interviews booked in over the next 2 weeks, ready for a start on the 20th of January. The interviews will be held via MS Teams. If you're a 1st/2nd Line Engineer with experience working on a Service Desk, please click APPLY In Technology Group Ltd is acting as an Employment Business in relation to this vacancy