Technical Support Engineer

IT Support Shift Engineer Position: Technical Support Engineer (24/7) Location: Northampton with Hybrid Options Job Type: Permanent, 40 hours per week, 4-on, 4-off shifts. Salary: £28,000 - £30,000 (DOE) About the Role: As a Technical Support Engineer, you will be part of a dynamic team, providing critical support across various in-demand technology platforms. This role goes beyond basic IT support, offering you the opportunity to develop expertise in areas like infrastructure, networking, and security. Key Responsibilities: Provide support in diverse technical areas including Windows Server, Microsoft Azure, MS SQL, SharePoint, Exchange, Teams, Hyper-V, VMware, and various networking technologies. Collaborate with your team to efficiently manage and escalate support requests while maintaining high standards of customer service. Build strong relationships with clients, offering proactive updates and solutions. Contribute to server maintenance, patching, backups, and continuous improvement of IT environments. Ideal Candidate Profile: 1 year of experience in an IT support desk role, preferably within a Managed Service Provider (MSP), internal IT support, or telecommunications/networking environment. Strong knowledge of networking and servers, with certifications a nice to have e.g. CompTIA A & N, AZ-900 or higher being even more advantageous. A proactive problem-solver with a focus on continuous improvement. Excellent communication skills and a collaborative team player. Ability to work a 4-on, 4-off shift pattern, including nights, weekends, and public holidays. What’s in it for You: Competitive salary of £28,000 - £30,000 25 days holiday plus bank holidays, with an option to buy additional days Hybrid working options depending on shift patterns Life Assurance (4x basic salary) and Workplace Pension Scheme Access to Perkbox and Employee Assistance Programme Free parking at the Northampton office Join this team where your growth and development are prioritized. Apply now to take the next step in your IT career Equal Opportunity Employer: We welcome applications from all individuals who have the right to work in the UK. Successful candidates will undergo identity checks and reference verification.