IT Operations Team Leader

The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our talented and dedicated workforce. We value diversity in all its forms and recognize that everyone has valuable contributions to make and the potential for individual growth. If you dream of joining an organization that is small enough for you to be noticed, but big enough to provide you with a meaningful career, then we want to hear from you Job Description The House of Commons Digital Services and Real Property is currently looking to staff the IT Operations Team Leader position. As an IT Operations Team Leader within our Digital Infrastructure Products and Services team, you will have the opportunity to leverage your leadership experience to oversee the delivery of key services to both the organization and external partners. This role requires strong leadership skills, a deep understanding of access management processes, and the ability to drive operational efficiency. Some activities related to this position may require irregular working hours, overtime or on-call assistance to meet operational requirements. Top Reasons to Join Digital Infrastructure Products and Services Team: If you're ready to make an impact in a dynamic and fast-paced environment, we invite you to join our team and contribute to the success of our Digital Platforms functional group. Apply now to embark on a rewarding career journey with us Training and development opportunities. Work-life balance /35-hour workweek 4 weeks’ vacation (minimum) Qualifications Education : Graduation from a college or technical institute in the area of information technology, management or an acceptable combination of education, training and experience. Experience : Minimum of 5 years of experience in access management or a related field, with at least 2 years in a leadership role; Experience in leading and managing a team to ensure the timely and accurate delivery of services; Demonstrated ability to develop and implement strategies to improve access management processes and enhance service delivery; Experience collaborating with internal and external stakeholders to understand their access management needs and provide effective solutions; Strong track record of monitoring and reporting on team performance, identifying areas for improvement, and implementing corrective actions as needed; In-depth knowledge of ensuring compliance with relevant policies, procedures, and regulations; Experience providing training and support to team members to enhance their skills and knowledge Proven ability to manage escalations and resolve issues related to access management services. Assets : Proficiency in using ServiceNow as a tool for managing IT operations; Good understanding of access management principles, processes, and technologies. Additional Information We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at HOCCareers-CarrieresCDCparl.gc.ca. Each bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension, written expression and oral interaction required. The profile for this position is CBC. Consideration may be given to candidates with other linguistic profiles. We invite you to save a copy of the notice of job opportunity. Once the closing date has passed, these documents will no longer be available. Qualified candidates may be considered for future vacancies for this role or for other similar and/or related roles on an indeterminate and/or fixed term basis. Learn more about us Visit Ourcommons.ca . To learn about our hiring process, visit Eligibility and Selection .