Technical Solution Manager

Location: North America: Canada or USA Who We Are We are an IFS integrator, providing end-to-end implementation projects and exceptional support services. As strategic business partners, we collaborate with clients across key industries, helping them drive transformation. Our global team of 200 members brings extensive expertise, including former IFS customers who understand real-world challenges and dedicated IFS specialists with deep industry knowledge. Together, we deliver outstanding services to reshape businesses. Who are we looking for? We are seeking a dynamic and experienced Technical Solutions Manager to join our team. In this role, you will be responsible for driving the technical aspects of our IFS solutions, ensuring that our clients receive the highest level of service and support. You will serve as a bridge between our technical teams and clients, translating business needs into technical solutions and guiding implementation strategies. Why HOIST? If you're driven by the desire to make a tangible impact, then HOIST is your destination Join our client-driven team, delivering transformative business excellence. Beyond services, we embrace our Core Values: Customer Focus , Excellence through Expertise , Care for our People and Innovation , and place our people at the heart of our success. Experience our collaborative work environment and flexible balance. HOIST is where your journey transforms into impact Key Responsibilities: Client Engagement: Develop strong relationships with clients to understand their business processes and requirements. Provide expert guidance on ERP solutions that meet their needs. Technical Expertise: Serve as the subject matter expert on our ERP products, offering insights and solutions that enhance client satisfaction and drive adoption. Project Management: Lead the technical aspects of ERP implementation projects, ensuring that all milestones are met on time and within budget. Collaboration: Work closely with sales, product management, and development teams to ensure that client needs are communicated and addressed effectively. Training & Support: Develop and deliver training sessions for clients and internal teams on technical aspects of the ERP system. Provide ongoing support and troubleshooting as needed. Feedback Loop: Gather client feedback on product performance and relay insights to the product development team for continuous improvement. Documentation: Create and maintain technical documentation, including solution designs, implementation plans, and user guides. MUST Have Experience & Qualifications: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent experience. Experience in technical solutions role or ERP implementation consulting role with technical expertise role MUST Have Skills & Attributes: Strong understanding of ERP systems (e.g. IFS, SAP, Microsoft Dynamics) and related technologies. Familiarity with database management, cloud solutions, and integration tools. Excellent verbal and written communication skills with the ability to convey complex technical concepts to non-technical stakeholders. Strong analytical and problem-solving abilities. Ability to troubleshoot issues effectively and devise practical solutions. Collaborative mindset with the ability to work cross-functionally in a fast-paced environment. Residing and legally eligible to work in either the USA or Canada. Be willing to travel and authorized to travel within North America. Fluent in English What sets you apart: Over 5 years’ Technical Solutions experience, ideally within the ERP software industry Proven track record of successful ERP implementations IFS ERP Experience Experience working in one or more of the following industries: Manufacturing; Energy & Utilities; Service Sector; Construction & Engineering; Shipping & Harbour Services; Aviation & Defense Proficient communicator in French