Infrastructure Engineer

Infrastructure Engineer - £45K - Yorkshire - Hybrid An exciting opportunity to join a busy Infrastructure Team working on a range of activities across a wide range of infrastructure & security disciplines, delivering BAU support to all of our IT Infrastructure. Working as part of the Infrastructure team supporting sites all over the UK. What the role involves This is a fantastic opportunity to be involved in supporting our colleagues, driving change and improving processes within the IT Operations team. Resolving complex tickets across all hardware & software platforms (3rd line level). Manage 3rd party vendors to drive fault resolution and change on software/hardware issues. Documenting fixes - you will enjoy building a Knowledge Base to share between colleagues. Proactive monitoring and maintenance of infrastructure estate, using RMM platforms. Ensure that build baselines are tested for reliability, functionality, and security. Consult on hardware solutions and provide guidance on hardware standards. Ensure ITSM tooling platforms are actively maintained with ticket updates, problem records, change notifications and asset management. Provide support and mentoring to colleagues across the IT Service. Required Skills: From a highly technical background, with experience of ensuring the lights are on 24x7 with only limited and controlled downtime. 2 years of Technical Support experience - Ideally in an MSP environment. O365, Teams, Exchange online, PowerShell experience. Strong VMware and Hyper-V knowledge. Detailed & proven understanding of physical server hardware components and configuration with strong fault diagnostic capabilities, these need to include RAID config and planning workload placement on storage arrays. Understanding of WAN, SDWAN, MPLS, FTTp/c, Routers, Switches and Firewalls. Detailed understanding of TCP-IP, IP routing protocols (BGP and OSPF). Detailed and working knowledge of Microsoft Server operating systems, Active Directory and components, including INTUNE, group policy and WSUS. Understanding of ITSM toolsets (Freshservice being desirable). Infrastructure Engineer - £45K - Yorkshire - Hybrid