2nd Line Engineer Rate: £150 per day Location: Sheffield (on-site) Job Title: 2nd Line Support Engineer Core Purpose: To provide second-level support to users of IT equipment, including desktops, laptops, tablets, mobile devices, and all associated peripherals and software. Key Responsibilities: Deliver face-to-face technical support to users of IT equipment. Adhere to established procedures to respond to requests for assistance, offering information to help users resolve their issues. Keep accurate records of all issues, resolutions, and contact details. Perform installation and routine maintenance of IT equipment and software. Build or rebuild IT equipment as needed. Conduct user coaching and "How Do I" training sessions. Diagnose and resolve hardware and software faults. Analyse reported incidents to identify trends and underlying issues. Manage the relocation and changes of IT equipment. Identify opportunities for improving how technology supports the business. Participate in testing new applications and hardware as required. Requirements: Experience in providing IT support to users at all levels. Preferably, experience in providing IT support within a banking environment. Strong analytical skills to quickly assess situations, their impact, and options for resolution. Ability to work under pressure and deliver within tight timescales. Excellent interpersonal skills. Strong communication skills, both verbal and written Proven technical support proficiency in: MS Windows (all supported versions) MS Office (all supported versions) MS Outlook (all supported versions) Mobile technologies Knowledge of Apple & iOS is preferable Citrix Market data and banking applications are preferable Additional Information The role may involve shift work covering the hours between 7am and 7pm 4670111