EPOS Support Analyst

EPOS Support Hemel Hempstead Hybrid (50% In office) The role Our Technology team are on a transformational journey, including modernising all our retail systems on Park. As an EPoS Analyst, you will define, build, test and support, the business in finding the right solution, collaborating with teams across the business. As part of the Agile Technology team you will spend a lot of time talking to your customers across the business to determine the best course of action to help them solve their problems. Your inquisitive mind will help guide them. Your Opportunity - To learn, develop and become an expert in a key area of the business by: - Defining the business opportunity - Defining the business processes and operational value streams the technical solutions support - Collaborating with the Product Owner to create and refine user stories and acceptance criteria - Participating in planning and create Iteration plans - Conducting research, design, prototype, and other exploration activities - Creating and testing the work products defined by their features - Deploying the work products to staging and production What we’d like you to bring: - Proficiency in Zonal Business systems, or a similar Epos package - Experience in similar Product Operations, Helpdesk or Contact Centre role - Experience of hospitality or a similarly fast-paced industry, such as retail, would be beneficial - Excellent communication skills – you will be working with colleagues across the business - Logical thinking and a solutions oriented mindset What’s In It For You? - Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’ - Annual bonus - 20% discount on both Haven and Warner Hotels holiday for you, family and friends - Comprehensive wellbeing support - Access to the Bourne Leisure corporate box at the O2 Arena ,London - Exclusive discounts with corporate partners - Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees - Enhanced family friendly policies and pay (eligibility criteria applied) Who are we? We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. What’s it like to work with us? Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves. We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events. What can you expect during the recruitment process? The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteambourne-leisure.co.uk.