Application Support Specialist

Murex Support Analyst London £90,000 Harrington Starr is currently working with a leading financial institute who are looking for a Murex Technical Consultant. You will be an active member of the first post-trade derivatives platform utility. This platform will allow worldwide investment banks to leverage IT services, to decrease significantly their cost base, while increasing their ability to invest and increasing their operational efficiency. You will act as Murex Subject Matter Expert in a Technical Support for several Murex instances (MxG2000 and MX.III) – that includes EOD chain support, weekend releases preparation and coordination, incident solving, configuration management for development/integration environments. Responsibilities: Provide quality technical support on / around the entire Murex production chain. Analyze and manage incidents and propose solutions Identify underlying root causes for recurring problems. Promote and implement improvements on IT processes. Monitor technical services activity. Propose improvement for performance. Manage the Technical Releases Manage all Murex environments (excl. production environments) v2 and v3. Propose and develop enhancements to improve the technical support team work, where possible. Write and update documentation covering technical aspects of/around the Murex platforms. Write troubleshooting procedures, ‘’How to’s’’ and other technical advanced documentation. Share knowledge and coach newcomers, leverage your expertise through a continuous training program