Telecoms (Unified Communications) Administrator

Hakim Group are the fastest-growing group of independent opticians in the UK and has achieved this by staying true to our award-winning values of being honest, ambitious, kind, industrious and meticulous. Our people are the lifeblood of our business. We provide you with the tools to thrive in your role, providing you with a career structure designed to help you achieve your dreams and become the best version of yourself possible. We offer a range of fantastic perks including a calendar of exciting events, an employee health plan, access to our financial flexibility fund and Rewards portal. You’ll also be embraced by our ever-expanding family of team members and introduced to our award-winning Hakim Group culture. As our Telecoms (Unified Communications) Administrator you will collaborate with our practices, partners, team members and service providers to manage our current telephony services and transition our analogue customers to suitable digital solutions. You’ll have the opportunity to continually innovate the ways we work and play a part in our continued growth. Key Roles & Responsibilities You will closely collaborate with our HQ teams and Practice Partners, providing support for all telecoms & UC related matters. Vendor management of key service providers including on-premises and cloud services. Providing critical incident management response and ownership, controlling, and coordinating necessary activities to restore service and deliver root cause fixes and preventative solutions. Liaise with service providers, using portals where necessary, to raise and escalate support queries through to completion. Investigate existing provisions and make appropriate technical and commercial recommendations for requirements, inc. replacements and upgrades. Working in partnership with practice partners to migrate the on-premises telephony provisions to a cloud-based service. Maintain awareness of digital switchover initiatives (e.g. exchange closure). Maintain awareness of emergent & emerging technologies which may benefit the business. Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service. The Ideal Candidate You’ll be a customer-focused team player with great communication skills. You’ll have in-depth knowledge of telephony & UC solutions, resolving issues and forward-thinking solutions. You are experienced in assessing needs, explaining technical details to non-technical individuals, and recognising the importance of meeting operational requirements. You’ve perhaps worked as an account manager or sales executive within the telephony industry