Information Technology Manager

About the client: Our client is a publicly traded leader in the food industry, operating a diverse portfolio of specialty food manufacturing and premium food distribution businesses across North America. With a strong market presence and a commitment to innovation, they continue to set the standard for quality and excellence in the sector. Location: Richmond, BC (on-site) Employment type: Full-time; Permanent Overview : Our client is looking for an IT Manager to oversee its Microsoft 365 tenant, two data centers, and regional service desk services. This role is based at the head office in Richmond, British Columbia, and reports to the Director of IT. The IT Manager will be responsible for designing and managing the IT infrastructure, ensuring system availability and performance, and leading a team of local IT professionals. The ideal candidate will drive strategic initiatives to enhance IT operations and support the company's growth objectives. Responsibilities: IT Infrastructure & Operations Oversee and architect the Microsoft 365 tenant, ensuring high-quality services and compliance with security standards. Manage the operation and strategic planning of two on-premises data centers. Lead and oversee IT support services, including local service desk operations for head office and other regional businesses. Ensure high availability and performance of applications and IT infrastructure. Maintain IT guidelines, procedures, and best practices for service management and operations. Security & Compliance Ensure full compliance with cybersecurity standards and policies, safeguarding company data and reputation. Develop, maintain, and execute the disaster recovery plan, including regular testing and updates. Support the organization’s compliance with industry regulations, policies, and confidentiality guidelines. Process Optimization & Budget Management Drive continuous improvement initiatives by iterating and refining processes, systems, and configurations. Manage the annual IT budget, ensuring cost efficiency and accountability. Oversee the procurement of IT equipment, software, and services, optimizing vendor relationships. Leadership & Team Management Provide leadership, mentorship, and strategic skill development for a team of IT professionals. Foster a collaborative and high-performance culture within the IT department. Establish and maintain strong relationships with internal stakeholders and external vendors. Documentation & General Support Maintain comprehensive documentation for IT processes, infrastructure, and security protocols. Assist with general IT support requests as needed. Qualifications: Technical Expertise 7 years of IT leadership experience, including managing a team. 5 years of experience managing a large Microsoft 365 tenant (1,000 users). Expertise in Microsoft 365 administration, configuration, and optimization. Strong knowledge of large-scale Windows environments, advanced networking, and server administration. Leadership & Communication Proven team leadership and people management skills, with a focus on mentorship and development. Strong relationship-building skills, with the ability to engage and collaborate across departments. Excellent verbal and written communication skills to document systems, influence stakeholders, and support diverse users. Problem-Solving & Strategic Thinking Proactive problem solver who is persistent in finding and implementing solutions. Ability to analyze, evaluate, and improve IT infrastructure and operational processes. Other Requirements Must be based in Richmond, BC and work full-time in-office, with remote work flexibility per company policy. Ability to travel occasionally to other Lower Mainland locations. Proficiency in English is required; additional languages are a plus. Salary and Benefit: Up to $140,000 | Bonus | 20 days vacation | Extend health benefits (day 1) and more