Customer Support Specialist

Genesis Systems, Inc. and related entities are a business group that provides Information Technology Services (software development, support, hosting, etc.), CPA services, and other diverse activities. Operating nationally and internationally, the group has been in existence for over 37 years and continues to expand its operations. We are seeking experienced Customer Service Specialists. The position provides for significant growth potential. As such, the position requires the employee to have knowledge of administrative duties, standard office software (Word/Excel, etc.), office protocol, and general office procedures. This position requires effective communication, both written and verbal, with management, staff, customers, and others associated with the company. Candidates are required to work from the office, but there is the potential to work from home. Responsibilities Help end users seeking clarification on the software's features and functions Assist customers with the online order process to obtain certified copies of Birth, Death, and Marriage certificates Verify online certificate orders for completeness and ability to process Provide customer support relating to certificate orders (calls/chats/emails) Document record of customer calls (via data entry) Interact with clients and work with all levels of staff Work independently and take initiative to ambitiously expand the presence and operations of the companies Qualifications Associates degree preferred Bilingual (English/Spanish) a plus Highly developed organization skills Prior customer service experience (a plus) Able to handle a large volume of customer calls Proven ability to multi-task in a fast-paced environment Able to handle confidential information Knowledge of Word, Excel, Outlook, and internet research; experience in Adobe Acrobat a plus A valid driver's license and reliable transportation Able to pass a background check Able to pass random drug tests If you are looking for an excellent opportunity to grow your career with a long-established group of well-respected entities and are eager to become a key part of our organization, please submit your resume and salary requirements. Our privacy policy: Your resume and information will be kept completely confidential. Genesis Systems, Inc. and related entities are EEOC employers.