Our client is a Montreal based manufacturer currently seeking a Bilingual Support Technician to join their growing organization. The IT support technician is a level 1and 2 and will be in charge of all IT Day to Day operations as well as implementation of improvement plans under the guidance of his manager. Responsibilities: • Customer Service and Support; providing troubleshooting assistance to stakeholders over the phone · Keep tickets up to date and accurate; · Perform required system updates on customer equipment including but not limited to Windows systems and Anti-Virus software; • Monitor and manage backup solutions; •Document IT procedures. •Pass Network cables •In depth troubleshoot of System/hardware/Network failures •Proactively analyze and problem solve IT issues Requirements: •AEC or diploma related to the IT field; •IT Support Level 1 & 2 knowledge and experience •Experience supporting clients in a company; •Experience in a help desk role (an asset); •Excellent communications skills Fluent (written and spoken) in English and French; •Experience with Microsoft 365, Active Directory and File Storage systems; •Excellent organizational skills.