1st Line Support

1st Line Service Desk | Hybrid Are you a tech-savvy problem solver with a passion for helping others? Do you like keeping up with the latest technology in a business that puts IT first? Join a cutting-edge MSP at the forefront of cloud solutions, serving a diverse clientele. You will be responsible for providing technical support to clients and customers alike and ensuring their satisfaction by resolving their queries in a timely and efficient manner. What you will be doing Provide technical support to customers via phone, email, and chat Troubleshoot and resolve technical issues related to our cloud solutions Escalate complex issues to the appropriate team for further investigation Manage and update customer cases in our ticketing system Collaborate with other teams to resolve customer issues and ensure customer satisfaction Contribute to our knowledge base by creating and updating articles for common issues What you will need 1 years of experience in a Service Desk Support Engineer role Experience with cloud technologies, particularly Azure Experience with Active Directory Experience with Microsoft Group Policy Experience with Microsoft Office 365 Administration Strong troubleshooting and problem-solving skills Excellent verbal and written communication skills Ability to work well in a fast-paced, team-oriented environment Knowledge of ITIL processes and procedures is a plus Sound interesting? Click apply now and I will be in touch to discuss further