Second Line IT Support Engineer

My client are seeking a Second Line IT Support Engineer (Contractor) for a minimum of 3 months to join the team at their Hoddesdon site. The role requires handling a wide range of IT issues, requests, and tasks from while collaborating with other IT teams when necessary. Key Responsibilities: Respond to and resolve Level 1, Level 2, and Level 3 support issues, requests, and tasks. Provide troubleshooting and support for hardware and software, including but not restricted to Microsoft, Windows 10/11, Office 365, and HP/Lenovo hardware. Printer support and maintenance. AV Meeting room support, ensuring smooth operation of audiovisual equipment for meetings. Assist in ad hoc tasks as assigned by IT management, including supporting other IT teams. Document all issues and resolutions with excellent attention to detail, ensuring knowledge transfer and continuity. Maintain a high level of customer satisfaction by focusing on timely and effective solutions. Required Skills & Attributes: Strong technical understanding of ITSM, Windows 10/11, Office 365, and common IT infrastructure. Knowledge and hands-on experience with HP/Lenovo hardware and printers. Excellent attention to detail and a strong focus on customer service. Ability to work as a self-starter, showing initiative and ownership over tasks. Results-oriented, with a commitment to delivering on targets and resolving issues efficiently. A proven team player who can work collaboratively with colleagues across different teams. Excellent documentation skills to ensure accurate and comprehensive reporting. Qualifications & Experience: Previous proven experience in a Level 2 IT Service Desk or similar role. Strong knowledge of Microsoft environments. We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process