1st Line Support Engineer

1st Line Support Engineer London - Hybrid Working (3-4 days in office or onsite, 1-2 days remote working) Up to £28,000 DOE Fitzrovia IT are a leading MSP, providing first class IT support services and have been voted as being one of the UK’s Top 25 Best Company to work for in Technology, Top 25 Best Small Company to work for in London, and Top 50 Best Small Company to work for in the UK. We are also a Microsoft Solutions Partner and hold an Investors in People Gold Award. We are currently looking for an experienced 1st line support engineer to join our expanding service desk team. You will have experience of working on a busy service desk, resolving technical issues, and will be motivated in ensuring a timely delivery of services. You will be used to delivering a high standard of customer care and escalate problems where appropriate to ensure they are dealt with quickly, in line with SLA’s. Essential Experience Microsoft Windows Server 2016 – 2022 Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows 10, 11 Operating System Support Apple OS and Apple Mac support experience Microsoft Office suite Laptop/desktop and thin client support Essential Skills Good telephone etiquette Some knowledge of Cisco & Apple Support would be useful Essential Certification (Any one) MS-900 Microsoft 365 Fundamentals Certification SC-900 Microsoft Security Fundamentals Certification The ideal candidate will have MSP experience, be a team player with a can-do attitude, be highly motivated to succeed, and an excellent communicator with the proven ability to work under pressure. Hours: 7.5 hours a day. Rotating shift between 8am – 6pm (either 8am – 4.30pm, 8.30am - 5pm or 9.30am – 6pm) Holidays : 20 days per year, plus bank holidays Benefits: Competitive Package Offered, plus Vitality at Work Business for rewards & health benefits, Cycle to Work scheme, monthly & quarterly nights out/events, breakfast on Wednesdays, hybrid working Exams towards certifications relevant for your role fully paid for by Fitzrovia IT