FIELDBOSS Contractor Software Account Manager

FIELDBOSS Account Manager - Elevating Service Excellence in Elevator and HVAC Contracting - Toronto, Ontario - Full-Time (Hybrid or Remote) - Member of and Reporting to the FIELDBOSS Sales and Accounts Team JOB OVERVIEW: FIELDBOSS is an innovative, flexible field service management solution, built within Microsoft Dynamics 365 and designed for elevator, HVAC, and specialty contractors. The organization is led by a team of CPAs and Microsoft Certified Technology Specialists who have been providing the highest level of service in the Microsoft solution consulting industry since 1989. Our product is the leading software solution in the commercial contracting space. We are in search of an Account Manager with a strong background in either HVAC or Elevator Mechanical Contracting or Microsoft Dynamics 365 Sales, Service or Business Central. As a member of our sales and accounts team, you will be responsible for providing relationship management to our senior client contacts at our growing client base. KEY RESPONSIBILITIES: Relationship Management Build and maintain strong relationships with key client contact, understanding their unique challenges, and liaising with our consulting, support, and product teams to ensure effective resolutions. Coordinate or conduct product education sessions to maximize their understanding and use of FIELDBOSS. Log client interactions and issue resolutions with clarity and conciseness and provide timely and accurate response to client inquiries via phone, email, or online to ensure referenceability. Perform comprehensive client satisfaction audits to assess client satisfaction, and referenceability. Continuous Learning and Improvement Stay on the pulse of FIELDBOSS product enhancements and transitions. Keep in sync with Microsoft 365 and Dynamics 365 updates, future trends, and shifting landscapes. REQUIREMENTS AND SKILLS Very strong communication, interpersonal, and customer service skills Prior experience in operations, consulting, or a related leadership or customer service role. WHY FIELDBOSS? By joining us at FIELDBOSS, you're enlisting in a forward-thinking community, dedicated to helping our clients modernize their systems, improve profitability, and realize growth. As a dynamic software support professional, you'll ensure our clients can effectively capitalize on our all-in-one field service management solution, impeccable service, and dedicated, exciting work environment—all hallmarks of our FIELDBOSS culture. At FIELDBOSS, our biggest asset is our people and that’s why we offer comprehensive employee benefits, including: Competitive compensation. Benefits package. Stock option plan. Career advancement opportunities. To learn more, visit www.FIELDBOSS.com and please follow us on LinkedIn.