Solution Engineering Lead

Focus – Leader role Key Responsibilities: Team Development: Helping support a team of SEs Client Training and Support: Provided clients with product education, articulated use cases, and offered sales support to demonstrate the value of products to end customers. Feedback Integration: Aggregated and shared client feedback with product teams, advocating for necessary enhancements. Solution Development: Reviewed client use of products to identify opportunities, driving the solution phase by pitching cross-product use cases tailored to client needs. Value Proposition Articulation: Clearly communicated the advantages of products, positioning them favorably against competitors. Collaborative Engagement: Engaged in discovery sessions with Product Owners to craft solution proposals, including presentations and demonstrations. Consultation and Integration Support: Provided detailed pre-sales and post-integration consultation, ensuring solutions met client requirements and supported multiple partner integration projects as a subject matter expert. Advocacy and Strategy: Advocated for customers by conveying valuable perspectives to product and marketing teams, staying informed about industry trends to provide strategic recommendations. Progress Tracking: Monitored and reported on pipeline opportunities using CRM tools. Qualifications: Over 10 years of hands-on experience in the payment space or as a Solutions Engineer with the ability to provide technical consulting and support. 3-4 year of management experience Bachelor’s degree in business, commerce, or a related field. Previous experience in the payments industry was considered an asset. Understanding of API concepts and methodologies was advantageous. Cash management and treasury experience is a plus Excellent presentation and problem-solving skills. Ability to multitask, prioritize, and meet deadlines. Proficiency in working with cross-functional teams, building relationships, and fostering a collaborative environment. Strong communication skills to convey detailed information effectively. Demonstrated track record of driving continuous improvement initiatives. Additional Details: Base: Competitive Bonus: 20% (which is paid out yearly) Why new role: Net new role - growth Territory: Canada Management style – Hands off and transparent – results driven Team Size – 3-5 SEs to report into this role Travel: 10% Location: Toronto Hybrid – 3 days in the office and 2 days remote