Location: San Francisco (In-office)
Excalibur Works is partnered with a client who is revolutionizing enterprise customer support with AI-powered agents that handle millions of customer interactions each month through voice and chat. Trusted by top-tier clients, we are scaling rapidly to meet increasing demand for our innovative solutions.
They pride themselves on delivering market-leading products and results. With a robust pipeline of enterprise clients and ambitious goals, we are a fast-moving, results-oriented team committed to excellence.
- Effectively navigates complex, real-world conversations with clarity and precision.
- Maintain exceptional accuracy while managing sensitive information, such as payment details.
- Operate with extremely high availability (24/7).
- Seamlessly scale to handle enterprise-level demand, resolving tens of thousands of tickets daily.
Perks:
- Free meal delivery (7 days a week).
- Fitness membership just a few blocks from the office.
- Wellness allowance.
- Comprehensive health, dental, and vision coverage.
- Expanding office space to support a growing team, featuring premium amenities like a cold plunge and gym access.
- All the coffee you can drink!
Searching for a full-stack engineer with experience building Large Language Model (LLM) products from the ground up. You should have a passion for writing high-quality code and thrive in a dynamic, fast-paced environment.
Qualifications
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Backend Skills: Strong foundation in Python (Django experience is a plus).
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Frontend Skills: Proficiency in Next.js, React, and component-based UI libraries.
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Cloud Platforms: Expertise in AWS or Azure.
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Scalability: Familiarity with Kubernetes and Docker is highly desirable.
Core Responsibilities
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Build Products: Ramp up quickly to contribute to core Chat and Voice products, eventually taking ownership of specific product lines.
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Technical Leadership: Shape technical decisions and architecture design to support scalable, high-performance solutions.
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Collaboration: Work closely with cross-functional teams to translate business goals into actionable development plans.
Ownership: Manage the entire product lifecycle, from ideation to deployment, including integration with existing systems.