IT Technician, SC (302lw) – Telecommunications – Gloucester - £25,000.00-£30,000.00 benefits Our client, an international provider of advanced Telecommunications solutions for mission and business critical networks, are looking for a highly motivated IT Technician to join the existing IT Team within a fast-paced environment. This person will form an important and integral part of an expanding business & training will be provided. DUE TO THE NATURE OF THIS RECRUITMENT CONSULTANCY, WE ARE ONLY ABLE TO REPRESENT INDIVIDUALS WHO ARE EX MILITARY. Job Responsibilities After training - be the first point of contact for technical issues, managing troubleshooting efforts and ensuring fast solutions. Managing Onboarding & Offboarding by facilitating a seamless IT setup for new starters and handling the offboarding processes. Support employees with technology issues, hardware & software upgrades & office equipment replacement. Maintain IT documentation – track tasks through a ticketing system and develop internal user guides & trouble shooting documents and keep updated. Collaborate in additional projects and tasks as directed by the IT Manager. Contribute to smooth daily operations. Experience Solid IT skills & knowledge of necessary software including MSWord, Excel & Outlook. Excellent communication & interpersonal skills. Ability to remain calm and logical when troubleshooting technical challenges. Passionate about learning new skills and embracing changing priorities. Ability to manage time efficiently & anticipate potential issues before they arise. Understanding of Windows operating systems. Ability to resolve issues promptly, minimising downtime after training. Ability to lift & carry equipment (e.g. Switch & server installs). Understanding or knowledge of ENTRA/InTune. Desirable Familiarity with network fundamentals. Knowledge of permissions management & administration along with Active Directory. Knowledge of servers preferred. If you are interested in applying, please send a copy of your CV with a note outlining why this would be the ideal opportunity for you, to Liz Walsh at Ex-Mil Recruitment Ltd