Senior Analyst, Regulatory Compliance Management

Join a Challenger Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together. We are a big (and growing) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform ( eqbank.ca ) one of the top banks in Canada on the Forbes World's Best Banks list since 2021. The Work The Senior Analyst, RCM (Regulatory Compliance Management) is responsible for supporting all aspects of the company’s core Regulatory Compliance Application (GRC tool). The GRC tool is an external vendor application with no-code platform to help manage the Bank’s risks effectively. He/she will be responsible for production support, administration, workflow development, testing, and documenting various aspects and flows of the applications to meet the needs of the company. He/she will be required to work with various business users to understand the requirements and identify opportunities for efficiency. He/she will ensure that completing priorities can be completed in a timely manner to meet regulatory change deadlines and fulfill corporate objectives while escalating risks. He/she will be the key technical liaison of the RCM GRC tool. Core Responsibilities Provide application support, front or back end, during normal work hours, ensuring correct functioning of the GRC system Documentation of RCM system, including user manual, process flows, workflows, actions, views, customizations, and configuration Data Analysis and Reporting: Analyze complex data sets to identify trends, patterns, and insights Develop and maintain dashboards and reports to visualize data for stakeholders Use statistical tools and software (e.g., Excel, R, Python) to perform data analysis Manage and oversee automated and/or manual system jobs are executed properly Communicate and follow up on all issues on a timely basis ensuring all parties are kept informed including escalations to the RCM Governance Manager Conduct requirement gathering sessions with stakeholders to clarify the required behavior, and the risks and impacts to the bank Work with our internal partners as well as 3rd party vendors to triage and bring all issues to a resolution which include review sessions, coordinating the deployments to various environments, business user testing support and act as the business liaison for the vendor Support application rollout and upgrade projects by working with our internal teams as well as vendors. Prioritize tasks and provide status updates. This may involve non-business hour work Support and participate in annual Governance process as well as periodic review of user privileges, system resource set up, system default set up and other general data issues and take necessary action, which may involve non-business hour work Support the RCM Governance Manager with reporting and other work items assigned Support the RCM Governance Manager with status report generation and backlog prioritization Provide documentation for: Prepare training documentation as well as facilitate training sessions to business users as needed Ensure that all required documentation including proof of testing and sign-off for the issue and/or enhancement being resolved or implemented is readily available for internal and/or external audit review Prepare requirements and support documentation which could include story maps, user stories and/or use cases, data mapping matrix and process flows Follow prescribed change control procedures, making sure all changes are properly documented, approved and communicated from initiation to design to testing to implementation Let's Talk About You 3 years of experience in the field of Information Technology and Application Support 2 years working with GRC systems, developing workflows, process flows, actions and views, customizations, defining users and permissions, configuration and writing scripts 2 years working with SharePoint, including site administration and workflows University education in the areas of Information Technology or Commerce/Business Administration. Experience administering, debugging, monitoring and tuning of applications and web services, including Tomcat, Apache, and databases High level of analytical skill, detail orientation, and sound judgement when evaluating new and existing issues, and proposing application or process changes Good communication skills, verbal and written, are required to interact with business units in the bank as well as 3rd party vendors Strong organizational skills while working on multiple initiatives concurrently which require collaboration of different teams Ability to self-learn and get up to speed quickly on new systems and business processes What we offer [For full-time permanent roles] Competitive discretionary bonus ✨ Market leading RRSP match program Medical, dental, vision, life, and disability benefits Employee Share Purchase Plan Maternity/Parental top-up while you care for your little one Generous vacation policy and personal days Virtual events to connect with your fellow colleagues Annual professional development allowance and a comprehensive Career Development program A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well. We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position. We can’t wait to get to know you