Technical Account Manager

Who We Are: Enhesa is the leading provider of regulatory and sustainability intelligence worldwide. As a trusted partner, we empower the global business community with the insight to act today and prepare for tomorrow to create a more sustainable future – positively impacting our environment, our health, our safety, and our future. Navigating the fast-changing compliance and sustainability landscapes, we help them understand not just what they should do (first), but also how to do it. Both in their unique business and anywhere in the world. Now and in the future. Our mission is to: Identify EHS requirements for the industry. Provide EHS compliance tools to companies; and Advise companies in developing and implementing corporate EHS strategies. Enhesa’s core clients include Fortune 500 multinational companies. For more information, visit www.enhesa.com. Who Are You? You have a strong technical background combined with technical sales/pre-sales experience. You can bridge the gap between business and technology, helping enterprise clients integrate Enhesa’s solutions into their platforms seamlessly. This role involves stakeholder/project management, solutions consulting, and implementation support, particularly around onboarding enterprise clients onto Enhesa’s partner platforms. You will develop expertise in both Enhesa's products and our clients' integration processes to ensure smooth implementations and continued success. In addition to providing technical support, you will act as a strategic advisor to clients, proactively identifying integration opportunities, advocating for product improvements, and ensuring a high level of customer satisfaction. Core Responsibilities Act as the primary technical liaison between Enhesa, its enterprise customers, and service providers to ensure smooth onboarding and integration Support key enterprise accounts, building strong relationships with both technical and business stakeholders Guide customers on best practices for integrating Enhesa’s solutions via APIs. Troubleshoot integration issues, provide technical guidance, and coordinate with internal teams to resolve complex problems Identify opportunities for product enhancements based on client feedback and support trends Collaborate with Product and Engineering teams to define requirements for new features and influence platform improvements Collaborate with Enhesa’s commercial teams for pre-sales activities and proactive post-sales support. Create and maintain technical documentation, FAQs, and process guides to streamline integrations Lead technical training sessions and provide ongoing support to clients, post-integration Drive customer success by ensuring that clients maximize value from Enhesa’s solutions What Can You Bring To The Table? BA/BS degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience) Experience in a technical sales/pre-sales role or technical consulting role Strong ability to support enterprise accounts with a mix of technical support and strategic advisory responsibilities Proven experience working with APIs, cloud applications, and software integrations Excellent communication skills to engage both technical and non-technical stakeholders Strong troubleshooting skills and ability to coordinate cross-functional teams to resolve integration challenges Experience working with PaaS and SaaS delivery models Passion for technology and problem-solving, with a proactive approach to customer success Ability to work independently with minimal supervision while also collaborating with internal teams As Part Of Our Highly Dynamic Team, We Offer: A competitive salary package & benefits with a flexible home-working policy Flexibility, work/life balance, and a fast-paced, driven environment A role with room to drive performance improvements, supported by clear objectives and a pursuit of excellence A dynamic and international team You will work in our Toronto office and report to the Partner Enablement Manager . EEO Statement Enhesa provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.