Lead Platform Owner - Contact Center & IVR

Job is based in Dubai-UAE (Not a remote role) The Lead Platform Owner Contact Center & IVR role will manage the Telephony and IVR solutions used across the Group including all international subsidiaries. This entails understanding the current landscape of technology used, strategy for this portfolio, and roadmap of projects going forward. The technologies used include MS Teams Telephony, Avaya, and Genesys. Key Tasks:- Platform Vision, Strategy and Roadmap Financial Management Relationship Management & Leadership Vendor and Risk Management Skills & experience:- IT based degree, university degree, or equivalent work experience required At least 5 years in telephony and IVR solutions. Experience in implementing telephony and IVR solutions at scale. Technical/Functional: The leader must have the knowledge to drive a long-term strategy that will leverage new technologies. Strong understanding to the technical application risks, security, compliance and audit requirements. Demonstrated change and transformation management of complex environments. Managerial: Excellent communications, people management, coaching, leadership and strategic planning Team management experience for 10 plus staff members. Ability to develop collaborative and trustful relationships within a complex, outcome-focused organization. Customer oriented work ethic shows ownership and results orientation. Analytical Thinking, Ability to influence others, leadership, Achievement Orientation, Innovative, Excellent written and verbal communication. Ability to work across organization at all levels. Ability to influence, coach/mentor, and listen. Demonstrated ability to develop business cases and take broader stakeholder groups on the journey. Demonstrated ability to identify the strategic drivers and benefits for change. Good experience in influencing people and coordinating, facilitating and motivating senior management. Strong organizational and people management skills developed in a metrics-based including experience with metrics performance management. Strong verbal presentation and written communications skills with experience in senior management reporting and presentation Ability to recognize the need to respond rapidly when necessary while maintaining a strategic stance. Demonstrated ability to manage complex vendor and supplier relationships. Proven experience in contributing to and executing technology service development plans or roadmaps.