Senior Information Technology Support Engineer

If you are a Senior IT Support Engineer with excellent communication skills and the ability to resolve technical issues on both Desktop, Infrastructure and Networking we would love to discuss a new role we have just registered. Please note this role requires flexibility to work onsite when required and will most likely be three days per week onsite in Central London. RESPONSIBILITIES Provide high quality, executive-level user support to financial services clients on-site and remotely Drive the adoption of leading-edge cloud technologies Monitor and support modern cloud systems and infrastructure such as Microsoft Office 365, Azure, and Cisco Meraki Design, implement, document and maintain clients’ infrastructure, applications, and system management tools Assist with maintaining clients’ cybersecurity, cloud, and high availability strategies Translate complex technical solutions to end-users and decision-makers Document assets, configurations, passwords, processes, etc. and maintain current and accurate documentation REQUIRED EXPERIENCE 6 years of recent end-user technical support experience, including providing support to executive-level users Extensive macOS and Windows Desktop experience Experience with Microsoft related technologies: Windows Server, Active Directory, Exchange, and Office 365 Experience implementing and supporting networks including switches, firewalls and a good knowledge of TCP/IP, DHCP, and DNS Experience with cybersecurity tools and best practices, including next-generation antivirus, endpoint protection, DLP solutions, and disk encryption, SSO and MFA PREFERRED 2 years of experience in financial services Any previous project management experience