Functional Consultant

We are seeking a dynamic and experienced Microsoft Dynamics 365 Functional Consultant to join our team. In this role, you will leverage your deep expertise in Dynamics 365 to drive the successful implementation and optimisation of our business solutions. You will work closely with stakeholders across the organisation to understand their needs, design tailored solutions, and ensure seamless integration with existing systems. If you are passionate about translating business requirements into effective technical solutions and thrive in a collaborative, fast-paced environment, we would love to hear from you. Success in this role will be measured by achieving billable and utilisation targets, proactively managing clients' requirements within budget, escalating, and resolving concerns in a timely manner, and achieving positive NPS (Net Promoter Score). Role Responsibilities: Project build to meet time, scope and contractual commitments and ensure the highest levels of client satisfaction are achieved Support the Sales and Client Success Teams with technical queries for client issues Facilitate client’s requirement gathering workshops analysing client business processes to identify key steps or pain points in their business matching client requirements to Dynamics application core capabilities Draft a scope of work in conjunction with Solution Architects in readiness for project planning and review with Project Management Office and Sales team Work with client stakeholders and subject matter experts to ensure our delivery is understood and aligned to client expectations Work through design and builds with other Consultants and Developers to ensure the quality of our delivery Conduct system testing and support User Acceptance Testing Keep aware of continuous change to new or existing Dynamics business applications and Power Platform functionality and how this can positively impact future sales opportunities Maintain and renew MS Certifications in line with Microsoft requirements Share key learnings with the wider Delivery team Support development of re-usable IP for Cloud9 and where applicable, pitch, scope and deliver product catalogue solutions for customers