Sr. Director of Engineering

Sr. Director of Engineering Who we are CyberQP is a rapidly growing venture backed Software as a Service (SAAS) provider of Helpdesk Security Automation and Privileged Access Management (PAM) solutions for the Managed IT Services (MSP) industry. MSPs in 13 countries depend on CyberQP to deliver its critical solutions. CyberQP offers two products: QDesk and QGuard. QDesk empowers help desks by minimizing costly password reset tickets, providing technicians with tools to resolve tickets faster and eliminating social engineering attacks. Meanwhile, QGuard proactively secures MSP sensitive privileged accounts from both external and internal threats and saves time and money with automation. CyberQP HQ is headquartered in Vancouver, British Columbia. The Sr. Director of Engineering is a senior leadership role responsible for overseeing the entire engineering team within the organization. This position plays a pivotal role across CyberQP by collaborating with leadership and stakeholders to envision and execute strategic initiatives. The ideal candidate will expand their teams and manage projects from inception to completion. This role can be remote or hybrid and reports to the CEO. Responsibilities: Drive the execution of our projects and roadmaps. Own large projects that impact the entire CyberQP community. Work closely with business stakeholders to understand and define requirements. Facilitate technical design and architecture improvements. Review and recommend technical decisions. Partner with product owners to prioritize, plan, and monitor project progress. Organize and assign work for your teams. Allocate tasks, mentor, coach, and foster the growth of individual engineers within your team. Recruit top engineering talent to strengthen our teams. Own and drive continuous process and technology improvements. Encourage and lead collaborative brainstorming sessions to find optimal solutions. Facilitate issue and escalation remediation. Handle the triage, escalation, and resolution of problems affecting users. Learn new technologies and leverage them to enhance our solutions. Ensure adherence to security protocols to safeguard company assets. Drive the execution of our projects and roadmaps. Oversee the engineering budget, making strategic decisions on resource allocation to maximize ROI. Evaluate, select, and manage relationships with third-party vendors and tools that enhance development efficiency. Contribute to the strategic direction of the company, ensuring the engineering roadmap aligns with business objectives. Requirements: B.S. / M.S. degree in Computer Science or related technical field. Minimum of 7 years managing software engineering teams within a SaaS environment using Agile methodologies 12 years of professional software development experience, preferably in startups or fast-paced environments. Strong leadership and influencing skills. Proven leadership with strong influence, team-building, and conflict resolution capabilities, with experience in scaling teams. Expertise in best practices and software design principles. Excellent process improvement skills. Exceptional analytical and problem-solving skills with a track record of innovative solutions to complex technical challenges. Experience with relational and non-relational database technologies. Experience with web application development and frameworks. Excellent communication skills, able to articulate complex technical concepts to non-technical stakeholders. Understanding of business operations, market dynamics, and the ability to align technical strategies with business goals. Benefits and Perks Competitive salary High-quality Health, Dental and Vision Insurance Paid Time Off (PTO) plus Company Holidays A remote or hybrid position with an optimum work/life balance for staff and their families. Our Commitment CyberQP is committed to fostering, cultivating and preserving a culture of diversity and inclusion. We believe in equal treatment and opportunity for all staff and strive to actively build a diverse workforce where everyone is treated equally. Everyone has a responsibility to treat others with dignity and respect, and make sure all people feel included and have access to the same opportunities. We actively strive to create an environment where all persons are able to share their ideas, beliefs, and skills. We are proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.