Customer Success Manager

Cure Talent is proud to partner with an innovative medical technology company transforming how healthcare is delivered through their cutting-edge digital health platform. We are seeking a Customer Success Manager to play a pivotal role in driving customer satisfaction, retention, and product adoption. This is a fantastic opportunity to join a mission-driven organisation committed to improving patient outcomes through smart healthcare technology. As the Customer Success Manager, you will act as a trusted advisor to clients, working closely with them to ensure they gain maximum value from the company’s solutions. This front-line role is critical in maintaining strong customer relationships, addressing issues, and uncovering opportunities to drive growth and adoption. Key Responsibilities: Monitor product usage to identify support, training, and growth opportunities Build strong client relationships through regular check-ins and proactive communication Resolve customer issues efficiently, collaborating with internal teams as needed Deliver engaging product demos and training sessions Share best practices and relevant use cases to maximise adoption Keep customers informed about new features and updates Support renewal processes and contribute to retention strategy What We’re Looking For: We’re looking for a versatile and driven Customer Success professional with a passion for building strong client relationships and ensuring the best customer experience. You should be strategic yet hands-on, with excellent communication skills and an ability to analyse and solve problems. A background in digital health, medical technology, or SaaS is ideal. If you're ready to make a meaningful impact in a high-growth, purpose-led environment, we’d love to hear from you