Head of Site Access

Accountable for leadership of the Site Access & Accreditation teams to deliver successful business outcomes against a defined budget and to ensure excellent and consistent service level achieved Drive and lead team engagement. Create annual objectives and development plans to mature and grow the internal skillsets Build excellent working relationships with internal and external customers to understand their challenges and translate into successful outcomes, be the POC for tactical customer issues Support the response and resolution of operational incidents impacting sites as part of the Disaster Recovery team Drive Continuous Service Improvement activities and identify improvement projects, including customer-specific deliverables and automation opportunities Collaborate with IT and Transformation teams to implement system, tool, and process changes to drive service improvements and efficiency Champion data excellence, lead initiatives that deliver excellent data quality through accurate capture and cleanse activities Coordinate, supervise and report on financial activities and budget creation for the Site Access Service Interpret complex contract requirements and ensure that these are mapped, reported and delivered Define the resources, policies, standards, and procedures required to deliver business commitments and operational service Data trend analysis linked to resource planning and future demand modelling Cross-collaborate with other functions to ensure that business continuity for Site Access is maintained during change processes