CMDB/SACM - Information Technology Service Management Consultant

Senior Consultant - CMDB/SACM This role is ideal for an experienced ITSM Consultant who has a particular focus around CMDB and SACM alignment. In this role, you will be responsible for capturing the key aspects of the current CMDB database & CMDB/SACM tooling, understanding the functionalities of the ITSM CMDB solution within ServiceNow so you can explain/recommend platform capabilities/structures, lead presentation & workshops to provide training to clients & internal teams, and ensure CI Management process is robust allowing the CMDB to remain current and accurate as well as ensuring the decommission of legacy Remedy CMDB. Required Experience: Proficiency in IT Asset Management Lifecycle and Configuration Management processes and efficiency in adoptions (tool agnostic and client oriented). Awareness of technologies and good practices that support CMDB (incl. CSDM) solutions, integrations including auto-discovery tooling. Strong planning and analytical skills to evaluate the criticality of information/data collected from multiple sources, reconcile conflicts, decompose high-level information into details (MS Excel, Project, Visio skills as a plus). Willingness to work with new technologies and to acquire new skills, e.g., ServiceNow Platform latest modules and plugins, ServiceNow Discovery, Agile Development, SCCM, Blazent, JIRA. Strong experience of normalizing data, investigating a customer’s CMDB schema. Strong experience comparing and performing gap analysis on the mandatory CI fields within a CMDB. Identify potential orphans, dependencies etc. as opportunities to remove redundant infrastructure (cost efficiency). Identify opportunities to virtualize/consolidate/decommission/remove assets. Be able to recommend remediations to the Service Asset and Configuration Management (SACM) processes to align with the customer defined target SOO model. Role Details: Permanent Hybrid: 2-3 days on-site (London or Portsmouth) Up to £75,000 plus bonus Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy