Benefit Operations Associate
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We at Collabera Digital are hiring for an exciting opportunity for a Benefit Operations Associate. This position will be responsible for providing benefits-related support to employees, managers and stakeholders within the HR function across Europe. Key objectives: Serve as a first point of contact for employees, managers and HR Business Partners, providing high quality HR advice and guidance related to benefits administration with a focus on excellent customer service on a wide range of HR activities and processes Manage the day-to-day benefit administration by informing providers of changes in an employee's life cycle and maintaining online benefit platforms across multiple countries in Europe. Provide subject matter expertise in benefit-related processes, policies and tools Utilize HRSM technology to triage, track and manage incoming enquiries and cases Create and maintain high quality SOPs Have a strong understanding of benefit plans and be the subject matter expert of benefit processes. Identify process improvements by identifying issues, process delays and quality problems and recommending solutions Contribute to the ongoing development of the HR Shared Services FAQ library Ensure compliance with appropriate data protection legislation at all times Liaise with internal departments and third-party service providers as necessary Contribute to wider projects and initiatives within the HR shared Services team Essential skills and experience Must have an interest and understanding of general HR policies and procedures Will have a strong customer service orientation while maintaining a high level of integrity and confidentiality Must possess solid verbal, written, interpersonal and telephone communication skills Must be able to identify critical situations and take action to escalate where necessary Must demonstrate the ability to work in a team Must be able to multitask yet remain detailed-oriented with sound time management skills Must possess strong Microsoft PowerPoint, Excel, Word, and Outlook skills Must be able to perform role under minimal supervision Experience with Workday, ServiceNow, and Darwin is desirable About Us: Collabera Digital is a Leading Digital Solutions company providing Software Engineering Solutions to the world’s most tech-forward organizations. With more than 25 years of experience, we have hired over 17000 employees across 60 offices globally and currently place 10000 professionals annually to support critical IT engagements at more than 500 client sites, 80% being the Fortune 500. {and 59% of the Fortune 50 (could use either stat)} With Collabera Digital, you: Will get to work on numerous challenging and exciting projects, including Salesforce, AI/Data Science, Generative AI, Automation, Cloud Enterprise, and Cyber Security. At Collabera Digital, you have an 80% chance of project extension or redeployment to other clients. Will have endless opportunities to learn new technologies through our in-house training arm – Cognixia. Additionally, you can also share the CV at ashwini.wanjaricollaberadigital.com of anyone you know who might be a good fit for this position. We have a referral policy in place.
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