SaaS Implementation Specialist

In this wide-ranging role, you will be responsible for providing customer onboarding and tailored training. Providing a detailed knowledge of the system, coupled with a comprehensive understanding of customer needs, will ensure a tailored and world-class service. The ideal candidate will be passionate about showcasing their technical product knowledge in a customer-centric environment. Main Responsibilities Provide first-class customer service tailored to each customer's need. Plan, manage, and educate customers as they adopt and implement the product as their new invoice management system. Transfer customer learning and development experience into practical and focused product help material. Ensure the team is kept aware of the implementation milestones, the project atmosphere, and challenges. Consult with customers and design technical bespoke report specifications for the Development team. Be a mentor for the Implementation Specialists. Maintain full product knowledge of services and features available to customers by independent testing or organising collaborative team testing sessions. Perform user acceptance testing on new and enhanced features on both the mobile app and web portal products. Work as part of a busy operational team to deliver world-class customer service to all company stakeholders. Maintain and produce operational documentation to a high standard Responsible for Identifying, generating, and communicating product enhancement ideas to product development. Form part of the Service Delivery Senior team. Essential Requirements Minimum of 2 years of Onboarding Project management experience or Application Support. Sound technical knowledge including but limited to SFTP, API, data processing. Experience in using data mining tools. Strong analytical and problem-solving skills. Excellent communication and customer skills. Desirable Requirements Experience working within a high-pressured operational environment. Proficiency in all Microsoft Office applications and SQL database management systems. Experience in providing customer training on-site or online. Experience and knowledge of how to link business systems to improve business processes