IT Support Engineer

IT Support Engineer Hybrid | Bromley Our client, are seeking a talented and proactive IT Support Engineer to join their dynamic team. This team plays a critical role in ensuring that the firm’s IT infrastructure runs smoothly, securely, and efficiently. As their IT Support Engineer, you will provide top-notch technical support to end-users, ensuring the seamless operation of the firm’s IT systems. You will troubleshoot hardware and software issues, perform system maintenance, assist in managing network & server operations, and help ensure their systems are both effective and secure. Key Responsibilities for the role of IT Support Engineer: Technical Support: Deliver first and second-line support for hardware, software, and peripherals. System Maintenance: Conduct routine updates, patches, and backups to ensure system performance. User Assistance: Provide training and support on IT resources and legal-specific applications. Network & Server Support: Assist in managing network issues and server administration tasks. Incident Management: Track and resolve support requests through their ticketing system. Project Support: Collaborate on IT projects, deploying new technologies and systems. Qualifications & Experience for the role of IT Support Engineer: Bachelor’s degree in Computer Science, Information Technology, or related field. 1-2 years of IT support experience, preferably within a law firm. Relevant certifications (MCP) are advantageous. Proficient in troubleshooting and supporting Windows/macOS Strong problem-solving skills and attention to detail. Excellent communication abilities. Customer-focused with a commitment to excellence and integrity. Valid UK driving license and reliable vehicle essential for travel between office locations. Perks & Benefits: Flexible Working: Enjoy a hybrid working model with the flexibility to work remotely for 2 days per week. Compressed Work Schedule: Full-time employees have the opportunity to compress their hours into 9 days and take the 10th day off. Professional Development: Access to ongoing training and opportunities to grow within the firm. If you are ready to take on a challenging role in a supportive and dynamic environment, apply now