IT Service Manager Duration: 3 Months Start: ASAP Location: Fully Remote Rate: £500 per day IR35 Status: Inside We are currently looking for an IT Service Manager to help with the improvement of our IT services. This will primarily focus on Continuous Improvements, Knowledge Management and Asset Management activities. A key responsibility will be to assist in maximising our usage of the ServiceNow ITSM toolset and coach a member of the team in ITAM. Essential criteria Ability to influence and challenge constructively with people at all levels. Effective communication and stakeholder management skills. Able to work under own initiative, with minimal supervision. Proven experience of implementing ITIL best practices. ITIL4 Managing Professional certification is required. Experience in asset and configuration management. Familiarity with various ITSM tools and software (in particular ServiceNow and service chatbot). Solid experience and use of analytics, reporting, metrics and KPI's to demonstrate successes and identify Continuous Improvement activities. If your qualification aligns with this position, please apply by submitting your CV below. To apply today, contact Neha Cherian at email Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgrounds. Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations. ADZN1_UKTJ