Forecasting Manger - Contact Centre

We are working with one of the leading brands in their field to source an exceptional Forecasting Manager to join their growing team based at either their London or Manchester site. £45K Excellent Bens London or Manchester Hybrid Please Message for more info We also have a Senior Forecasting Analyst role available with this excellent brand £37.5K Excellent Bens London or Manchester Hybrid Please Message for more info This is a Hybrid Role with 2/3 days per week in our clients office in either London or Manchester Key Responsibilities: • Managing customer contact volumes across multiple channels and products to ensure efficient operations in a multi-site contact centre. • Leading and developing a team of analysts, including recruitment, training, and mentoring. • Conducting capacity planning for the contact centre and branch network to optimise resources and meet SLAs. • Utilising forecasting and planning models to enhance efficiency, achieve SLAs, and support marketing campaigns and strategic decisions. • Developing strategies to manage customer contact from various channels. • Overseeing Work force planning adherence to ensure compliance with operational standards and KPIs. • Promoting and implementing effective practices in resource planning and real-time adherence for optimal efficiency and performance. • Communicating clearly with stakeholders and external partners, both verbally and in writing. • Managing budget constraints and implementing cost-saving strategies across a 24/7 operation. • Conducting regular performance reviews and driving continuous improvement in Resource Planning and Real-Time adherence. Key Skills Required: • Experience as Contact Centre forecasting Manager with a strong background in team development and multi-site operations. • Extensive omni-channel experience, including multi-channel and outsourced environments. • Expertise in forecasting, planning methodologies, and optimising marketing campaigns. • Proficiency in capacity planning and real-time adherence for contact centres and branch networks. • Zendesk Experience • Excellent communication skills, capable of engaging with stakeholders at all levels. • Attention to detail in managing complex planning, budgeting, and cost optimisation tasks. • A commitment to continuous improvement and driving high-performance standards. Please apply or email jaycactussearch.co.uk for more info