Salary: £28,000 - £30,000 per annum (plus potential for a quarterly performance related bonus) Hours: 9am-5.30pm Monday - Friday Benefits: 21 days holiday 4 well being days 8 bank holidays, free parking, Quarterly staff events with reward schemes (Employee of the Quarter/ Employee of the Year) This is a very exciting new opportunity that has become available due to expansion You will be working within a very progressive, forward thinking company that values their staff and rewards for success and hard work. This is a career orientated position The suitable candidate will have a Technical Helpdesk/ Technical Product support background or similar. You must be a strong communicator as you will be providing support/ guidance/ step-by-step help over the phone, preparing quotes, upselling additional products where needed and completing technical suitability checks. Your duties will include: - All aspects of support for customers regarding their Digital products - Assisting clients with resolving issues or concerns - Implementing digital products - Creating how-to guides and videos - Courtesy calls to customers ensuring all is running well - Reporting on product performance - Preparing quotes - Problem solving and looking at new solutions that may be better suited for customers This role is very varied, interesting and progressive but you must have a strong technical/ customer service/ analytical mind. If you would like to apply for this position then please send your CV Brook Street NMR is acting as an Employment Agency in relation to this vacancy. ADZN1_UKTJ