A Technical Lead - 3rd Line IT Support Engineer is required to join an established and growing MSP business based near Fulwood, in Lancashire. Are you an enthusiastic, customer-focused IT professional? We're looking for an L2/L3 IT Support Engineer to join a small and friendly team in Preston. If you thrive in a fast-paced technical support environment and enjoy solving complex problems, this role is for you Key Responsibilities: Technical Support: Provide expert analysis, troubleshooting, and system & network monitoring for external customers. Maintenance & Support: Handle day-to-day maintenance and support tasks as required. Solution Design: Define requirements, design solutions, evaluate vendors and platforms, and perform engineering tasks. Ownership: Take full ownership of issues until resolution, providing 2nd & 3rd Line support to our varied customer base. What You'll Do: On-Site Support: Attend local customer sites to install new solutions or resolve current issues. Remote Support: Provide remote support to customers across our group. Microsoft Environment: Work with Windows Server 2012/16/19 and up to Windows 11 Operating System. Active Directory & More: Manage Active Directory, DHCP, DNS, Remote Desktop Services, SharePoint, OneDrive, and VPN connections. Office 365: Utilize your knowledge of the Office 365 environment. Networking: Apply your understanding of networking principles to troubleshoot and resolve customer issues. IT Security: Address IT security issues, including networking, backup solutions, and spam/malware filtering. Requirements: Experience: At least 3 years of experience in an IT-based role, preferably within an MSP or providing services to multisite operations. Skills: Strong technical skills in a Microsoft environment and practical networking knowledge. Customer Focus: Excellent customer service skills and the ability to work independently and as part of a team. Must hold full driver's license Previous experience working for a MSP essential The company: Dynamic Environment: No two days are the same, offering a variety of challenges and opportunities. Friendly Team: Work with a supportive and collaborative team. Growth Opportunities: Develop your skills and advance your career in IT support. Additional Information: Salary for this role is competitive up to £60,000 dependant on experience Based on site in the office. Working hours: Monday - Friday, 37.5 hours per week working between the hours of 08:00 - 17:00. Benefits Include: 25 days holiday Bank holidays Birthday day leave Income protection Life assurance Private health And many more How to apply: If you are interested in the Senior Technical Lead - 3rd Line IT Support Engineer role, please submit a copy of your CV to For further information, contact Charmaine Padfield on the IT team at Bond Williams Professional Recruitment in Bournemouth 01202 233777 option 4 for IT Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency ADZN1_UKTJ
Senior 3rd Line Technical Lead (MSP) - Preston - £60,000