Product Specialist, Yardi (remote)

Who We Are: BGO is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BGO serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential, retail and hospitality property across the globe. BGO has offices in 28 cities across twelve countries with deep, local knowledge, experience, and extensive networks in the regions where we invest in and manage real estate assets on behalf of our clients in primary, secondary and co-investment markets. BGO is a part of SLC Management, which is the institutional alternatives and traditional asset management business of Sun Life. For more information, please visit www.bgo.com BGO promotes a corporate culture that attracts and retains the highest caliber people. We encourage opportunities for growth, development, and promotion by providing our employees with the resources to work effectively and continually strive to perform better. We are committed to a safe and sustainable work environment. The Product Specialist’s mission is to build understanding of BGO’s applications and their capabilities, and to ensure our best-in-class applications are optimized to drive our global enterprise forward. The Product Specialist is a key contributor to improving business processes and will partner with BGO’s Project Management Office and Development teams along with working closely with our business users to improve application satisfaction and effectiveness, enabling high performing business operations and growth. To excel in the role, the Product Specialist becomes an application expert able to resolve complex questions, partnering with the application’s Product Manager to maintain application configuration and controls as well as supervising support and consulting teams. The Product Specialist is a member of the Product Management Team, as part of the Business Enablement and Innovation Group at BentallGreenOak (BGO). What you will do: Enable highly efficient business processes for BGO’s Yardi property management and accounting platform. Partner with BGO’s Yardi Product Manager to establish a common vision with our global business operations partners Liaise with internal stakeholders, lead the translation of the product strategy into actionable improvements Drive product updates / new feature launches. This will include working with our Change Management team, Executives, and other BEI team members Evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into executable business requirements. Collaborate with third-party vendors and / or internal developers to ensure successful issue resolution or enhancement roll out In partnership with the system development team, define and implement integrations and develop documentation / data maps Create report specifications and test developed reports prior to roll out to the business Key contributors to understanding and communicating enhancements to be achieved as part of upgrades. Business process improvement Develop and continuously improve operational practices Update or create documentation to support business workflows and processes Update, create, and execute test scripts to support application changes In partnership with business system owners, attend vendor demonstrations and user conferences to stay current on system capabilities. Analyze the benefits of new functionality to achieve optimal system use. Develop end user relationships and system expertise needed to form strategic partnerships with business teams Monitor, evaluate, and coordinate systems and data extracts to support annual compliance engagements Implement and enforce BGO global data standards Become expert on the data structures within the product. Develop an understanding of data lineage and dependencies with BGO’s application inventory. Support the Data Governance team by executing BGO data standards; maintain application master data tables and integration points across BGO systems System administration and support Partner with Product Manager to administer system and implement controls as needed Ensure timely resolution of business issues; scope and prioritize activities based on business impact Monitor application and integration performance; oversee issue resolution when necessary Embrace and proactively support BGO’s culture of environmental responsibility and social responsibility Special and ad-hoc projects, as assigned Who you are… Demonstrated experience with the Yardi property management and accounting platform Experience supporting Yardi Residential users is highly desired Proven ability to solve difficult business process issues with diplomacy Ability to understand data structure and dependencies; ability to document data flows Excellent written and verbal communication skills, including the ability to effectively communicate with technical and non-technical audiences Ability to clearly and succinctly document business requirements, create report mockups, and other documentation in support of issue resolution and/or enhancement roll outs Ability to interact with diverse functional groups, including technical staff, senior management and third parties Strong proficiency with Microsoft Office suite; Excel VBA proficiency highly desired Strong problem solving and analytical skills Ability to multi-task and manage priorities effectively in a fast-paced environment Exceptional attention to detail Ability to work independently Education and/or Experience Experience using or providing supporting the Yardi platform. Two to five years of experience performing product analysis, consulting, or business analysis Two to five years using or implementing accounting, business process, property management, or other real estate software. Language Skills Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to site and use their hands. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision. Work Environment The work environment characteristic described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. At BGO, we recognize that each employee’s unique experiences, perspectives, and viewpoints strengthen our ability to create and deliver the best value to our clients, partners and stakeholders/investors and therefore we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations and life experiences to apply. BGO is committed to equitable hiring practices and we welcome the opportunity to discuss accommodation and ensure fairness and equity in our hiring process. If you require accommodation, please email us at accessibilitybgo.com and include: Job posting , your name and your preferred method of contact. We thank all applicants for their interest in employment with BGO, however only those selected for an interview will be contacted.