Are you looking to kick-start your career in the IT industry? Do you want to work for a company who puts their clients at the heart of everything that they do? This could be just the role for you Baltic Apprenticeships are delighted to be recruiting for an IT Apprentice to work on behalf of one of their clients. Based in North Weald, providingthe best IT solutions possible for their clients, providing peace of mind and reducing IT downtime. This is a fantastic opportunity to start your IT Support career working with a supportive business. Roles and Responsibilities Communicating with clients and colleagues via email and telephone Responding to tickets on the CRM system Securing connection of a range of devices to the company network (PCs, Laptops, Routers and Phones) Working with the network manager and data centre staff using tools such as Wireshark, P-Cap and Cacti Testing and Configuring desktops, laptops and servers Installation of software, including anti-virus packages Salary, Hours and Benefits Monday to Friday Working 8 am 4pm, 9 am to 5pm or 10am 6pm (to be discussed with the employer) Potential of out of hours working on project work as required by the business 20 days a year holiday, plus bank holidays Desired Qualities, Skills and Knowledge Passionate about IT, with a basic understanding of IT hardware Good team work ethos Calm and Patient when working with clients Able to discuss technical matters in a way for clients to understand Resilient, with ambition to learn and grow with the business Grades in Maths and English are needed. Your Training with Baltic: You will be enrolled in a Level 3 IT Support Apprenticeship, providing you with formal qualifications and practical skills. You'll also have access to one-to-one mentoring sessions with senior team members and on-the-job training that aligns with your career goals. Beyond the fundamental apprenticeship modules, you'll delve into two Be-Spoke modules and one advanced Expert module. This personalised approach will hone your abilities and deepen your expertise, positioning you as a true leader in your field. The Expert modules you will complete is: MS-900 Microsoft 365 Fundamentals: Demonstrate foundational-level knowledge of cloud-based solutions to facilitate productivity, compliance and collaboration among on-site, remote, and hybrid workers. Next Steps: To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Bluekong Networks. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further. Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship. ADZN1_UKTJ