Process Engineer

The Operational Excellence Team are looking for a Process Engineer to join the team on a 12 month fixed term contract. You will be responsible for optimisation of operational performance, as part of the Operational Excellence programme, through the analysis, design, documentation, and guided implementation of new or revised processes, workflows, process metrics and management tools. The role will be based in our Harlow Office, 35 hours a week. The role The key responsibilities you could be looking after include: Assisting in the embedding of an Operational Excellence culture through teaching operational colleagues the key principles of the theoretical framework and tool kit Critical evaluation of cross-departmental operational processes including information gathering, documentation and understanding system dependencies as well as ways of working. Execution of process and workflow design, development, documentation, support and change control across the operational processes of the Group – including for the implementation of Group projects. Execution of process metric implementation across the operational processes of the Group, to align with the principles and goals of operational excellence. Identification, definition and articulation of operational problem statements and project briefs to include succinct definition of scope, requirements, resources and risks. Assisting with change management with stakeholders when operational changes are being implemented, including testing and training components. Mentoring of a seconded ‘task team’ staff - particularly on the process and metric elements. Contribute to the implementation of organisational design changes (org chart changes). Contribute to the definition and implementation of a quality management system to ensure the quality of services against customer expectations is consistently measured. Working closely with the management teams, business analysts, IT product owners and 3rd party suppliers, to define IT and Data requirements for processes. Our ideal candidate You will be inquisitive, analytical and enjoy problem-solving using a process centric approach. You have the ability to extract key information to identify challenges, requirements, process and metrics design, and marry strategic intent to operation interventions. Essential Knowledge and Experience Essential: Deep process analysis and design experience. Strong workshop facilitation skills. Experience in executing cross-departmental projects. Excel skills to an advanced level. Financial services experience. Preferred: Direct experience in executing an operational excellence programme of projects with measured ROI. Management consulting experience. Lean or Lean Six Sigma qualification. Insurance/VAP experience. Experience in optimisation projects that include operations, IT, Data and Finance functions. Unfortunately, we are unable to provide sponsorship for work permits. Please only apply if you have the right to work in the UK. Join the AutoProtect Group and Shape the Future Are you ready to be part of an innovative company that's transforming the automotive industry? At AutoProtect Group, we are dedicated to providing products, platforms, and services that empower vehicle retailers, manufacturers, finance lenders, and brokers. Our solutions simplify operations and boost profitability, while our award-winning customer service ensures a smooth experience for users Our diverse business includes four key branches: AutoProtect: Recognised for its outstanding warranties and value-added insurance products. Shine: Our expert, BSI Kitemarke and carbon neutral mobile vehicle repair network. DealTrak: A cutting-edge software platform connecting automotive finance providers with their customers. iComply: Specialised compliance consultancy serving the automotive sector. We offer our products directly to consumers through online sales channels, ensuring affordability and accessibility. With an agile, efficient team, we're well-positioned to respond to market demands and introduce new products when the time is right. Our mission is to sustain our impressive growth for years to come, and we invite you to be a part of our journey. Discover our vision and values at Careers - Our Vision (autoprotect.co.uk) and get an insider’s view of life at AutoProtect Group on our LinkedIn Life page. Please note we are not working with agencies at this time.