Information Technology Support Engineer

We’re hiring for an IT Support Engineer to join our long-established family run business providing Managed IT Services to SMB clients throughout Greater Manchester and Nationwide. Job Description – IT Support Engineer Location: Office based at 204-208 Stockport Road, Ashton-Under-Lyne, Lancashire OL7 0NS Salary: £24000-£27000 per annum, depending on experience (paid monthly in arrears by BACS) Normal Hours: 37.0 hours per week, Mon-Thurs 8.30am-5pm, Friday 8.30am-4.30pm Annual Holiday: 20 working days plus Public/Bank Holidays (28 days total) Benefits: Bonus, Training Incentives, Christmas Shutdown, Company Pension, Cycle to Work Scheme Contract: Full Time, Permanent (subject to 6-month probation period) Start Date: Immediate This is a fantastic opportunity for someone with the right skills to become a key member of our friendly team who have over 35 years combined experience. You will be working with a variety of technologies and clients in different industries whilst improving your knowledge with ongoing training and incentives. Our services include: Consultancy, supply and installation of hardware/software from leading vendors Remote IT Support Services Managed Security Cloud Backup & Disaster Recovery Microsoft 365 & Azure cloud services Internet Connectivity & Networking Key Responsibilities: Provide technical support in response to client requests in an effective and timely manner. Troubleshoot and resolve inbound end users calls and emails to our help desk using your knowledge and problem-solving skills combined with our RMM platform (N-able N-Central). Carry out essential proactive maintenance and admin tasks on client IT systems. Ensure tickets are updated with notes and technical details on our PSA system (Autotask). Ongoing management of client endpoints, servers, networks, firewalls, AV/EDR and backup services. Preparation of new hardware for customer networks in our workshop including but not limited to: -PCs and Laptop domain setup (user account, app install, security updates, encryption, AV) -HPE Servers, Network equipment (switches, wireless access points, firewalls) Workshop fault diagnosis of customer equipment (PCs, Laptops, Servers) including repairs, upgrades, data backup, wipe & reload Project work including deployment of new equipment, virtual servers, Wi-Fi, Microsoft 365 migrations, Azure. Provide support and assistance to other members of the team Skills Required: We are looking for someone who is reliable, punctual, trustworthy, approachable and polite, ideally with a good sense of humour and well-motivated with: Excellent customer service skills Good telephone manner and written communication Ability to multi-task and willingness to learn Self-driven, highly organised and accurate with strong attention to detail. Ability to troubleshoot complex issues using your own initiative Experience The ideal candidate will have a minimum of 2 years experience of the following: End user Remote & Telephone support helpdesk Excellent knowledge of computer architecture Microsoft Desktop Operating Systems (Windows 10 Pro, Windows 11 Pro) Administering & supporting Windows Server operating systems (2012R2/2016/2019/2022) Microsoft Office (2013, 2016, 2019) with Outlook, Teams, OneDrive LAN and WAN networking (TCP/IP, DNS, DHCP, VLANs, NAT) Virtualisation using Microsoft Hyper-V, VMware vSphere Mobile devices (iPhone, iPad, Android) Microsoft 365 Cloud services including SharePoint, Teams and Exchange Admin/Support Microsoft Azure cloud services (virtual machines, virtual networks, security) Remote Desktop Services Backup Software such as Veeam, ArcServe Wi-Fi, Firewalls, VPNs, Remote Access, Security Software, Multi Factor Authentication Microsoft, CompTIA Network or similar certifications would be advantageous