Content Specialist/Writer

Job Title: Content Specialist/Writer Client Location: Central London - Hybrid (3 days on-site) Starting: Aug/Sept 2024 Salary/Pay Rate: £278.48 per day (PAYE) Hours: Full-time Duration: 6 months We are partnering with a leading fintech company to find a dedicated Content Specialist/Writer. This role focuses on creating, optimizing, and managing content to enhance customer support and product usability. This is a 6-month contract, offering £278.48 per day (PAYE). Responsibilities: Content Creation & Optimization: Develop, optimize, and generate new content for assigned product areas to provide in-product, self-service, and assisted support information. This content helps customers successfully use the company's products (accounting software). User Research: Research user needs and gain an in-depth understanding of assigned products. Editing & Review: Edit the work of peers to ensure high-quality support information. Compliance: Ensure all content complies with legal, style, and corporate standards. Content Collection: Gather and curate product feature information, ensuring relevance and avoiding redundancy. Analysis & Improvement: Analyze past versions of self-help content and suggest restructuring based on data to meet new user needs. Information Design: Plan and deliver information design for assigned areas for each product and new release, across various media formats. Collaboration: Coordinate with SMEs, other Tech Writers, and Sr. Tech Writers across time zones to focus on critical content needs. Template & Presentation Input: Provide input on templates, web page design, and document presentation. Feedback Integration: Suggest article- and topic-level improvements based on Voice of Customer (VOC) feedback, including new trends and adjusted procedures. Qualifications: Experience: Proven experience in content creation and management, particularly in a fintech or technology environment. Skills: Proficient in using Content Management Systems, including WordPress and Jira. Communication: Strong written and verbal communication skills. Attention to Detail: Keen eye for detail and adherence to style and compliance guidelines. Collaboration: Ability to work effectively with cross-functional teams and across time zones. If you are passionate about creating impactful content and meet the qualifications, we would love to hear from you. The next steps will be shared with shortlisted candidates by EOD on Wed 14th August 2024. Client Description: Our Client is a global technology platform that specialises in overcoming the world’s most important financial challenges. Their products and services are driven by artificial intelligence, and their accounting software is one of their most recognisable creations. Considered one of the top companies to work for, they are proud of their company culture and entrepreneurial spirit. Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.