Service Architect

Service Architect Industry: Defence/National Security Location: Basingstoke The Opportunity: For over 50 years, the Ministry of Defence (MoD) has partnered with this Firm to drive value and innovation across its strategic technology investments. As a Bid Service Architect, you’ll play a pivotal role in supporting Agile Service Management programmes for complex national security, intelligence, and military operations. The Role: Crafting Persuasive Proposals: Develop compelling Pre-Qualification Questionnaires (PQQs) and Invitation to Tender (ITT) responses that align with client needs, compliance requirements, and budget constraints. Designing Tailored Solutions: Create customised service support solutions and oversee seamless service transition management, ensuring successful ITSM implementations post-bid. Leading Service Transitions: Manage end-to-end service transitions within Government Ministerial Departments, delivering Agile Catalogued Service Plans and crafting innovative ITSM policies, processes, and documentation that provide clarity and structure to service designs. Enhancing ITIL & ILS Processes: Guide the development of ITIL V3 and Logistics Supply Support (ILS) processes, ensuring they adhere to industry best practices. Driving Process Integration: Promote cross-functional process development within a Service Integration and Management (SIAM) framework, fostering a more integrated and effective service delivery model. Essential Requirements: Security Clearance: Sole British National with SC or DV (Developed Vetting) clearance. Bid Management Expertise: Proven experience in preparing PQQs and ITT responses, focusing on compliance, service design, and cost modelling. Service Design Leadership: Strong track record in designing complex, high-value service solutions and operating models for major IT systems. Service Transition Experience: Demonstrated success in managing service transition and ITSM implementations post-bid. Defence Sector Experience: Extensive background as a Service Architect for Defence or Government Departments, designing and implementing tailored support models. ITIL & ILS Proficiency: Proven experience developing and implementing ITIL V3 and Logistics Supply Support (ILS) processes in line with best practices. Benefits Package: Base Salary: Up to £80,000 DV Bonus: 10% (must hold DV clearance) Annual Bonus: 10% Car Allowance: £6,000 Pension: 10% double matching contributions Health & Wellbeing: Private Medical Cover Annual Leave: 25 days plus Public Holidays Life Assurance: 2x salary life assurance Employee Assistance Programme (EAP): Including Virtual GP services Learning & Development: Elite training programs and opportunities for certification funding For more information or to apply, please reach out to: Contact: George Bates Phone: 020 7780 6706 Email: george.batesansonmccade.com LinkedIn: George Bates