ITSM Architect

ITSM Architect Domain: CA Service Desk Industry: Defence/National Security Location: 5 days onsite in Basingstoke The Opportunity: National security doesn’t run on autopilot - behind the scenes, elite IT engineering teams keep mission-critical systems operational while driving innovation, solving complex challenges, and ensuring resilience against ever-evolving threats. If you’re a CA ITSM expert who thrives in high-stakes environments, this is your chance to shape the future of defence infrastructure. The Role: Own the design, deployment, and optimisation of CA Service Desk (CASD) and Configuration Management Database (CMDB) solutions for the Ministry of Defence. This is a hands-on technical role where you’ll install, configure, and fine-tune CASD - ensuring seamless service management in a mission-critical, secure environment. You’ll automate workflows, integrate APIs, and develop data feeds that provide decision-makers with an enterprise-wide view of IT assets. Working within a multi-skilled agile team, you’ll take full ownership of work packages, from design through to production, ensuring smooth transitions and providing ongoing support Essential Requirements: Security Clearance: Must hold or be eligible for DV Clearance (sponsorship available). ITSM Expertise: Deep knowledge of incident, change, and problem management in enterprise environments. CASD Mastery: Strong experience installing, configuring, and administering the CA Service Desk. Technical Integration: Hands-on experience with SQL queries, Windows OS, Group Policies, and scripting. Service Management Tools: Bonus points for familiarity with BMC Remedy, ServiceNow, or similar platforms. API & Automation Skills: Ability to script and integrate web-based APIs to enhance system functionality. On-Premises Focus: This isn’t a cloud-based role—you’ll configure and optimise on-prem ITSM solutions. Benefits Package: Base Salary: £80,000 per annum DV Bonus: 10% (paid monthly) Annual Bonus: 10% Pension: 10% matching contributions Health & Wellbeing: Private medical cover Annual Leave: 25 days plus public holidays Life Assurance: 2x salary L&D: Elite training programs with opportunities for certification sponsorship For more information or to apply, please reach out to: Contact: 02077806706 Email: george.batesansonmccade.com LinkedIn: George Bates | LinkedIn ITSM Architect