EMR Onboarding Specialist

Job Title: EMR Onboarding Specialist Location: Burnaby, BC Job Type: Full-Time Overview: We are seeking an EMR Onboarding Specialist to join our dynamic team and manage the onboarding process for our customers as they implement Electronic Medical Records (EMR) systems. This role requires a self-motivated individual with a strong background in customer onboarding, technical support, and project coordination. You will work closely with internal teams and clients to ensure a smooth and efficient onboarding experience, managing technical aspects while also addressing client needs and ensuring alignment with healthcare standards. Key Responsibilities: Coordinate and manage the onboarding of clients to the EMR system, ensuring timely and successful implementations. Serve as the primary point of contact for clients during the onboarding process, guiding them through technical and procedural steps. Collaborate with cross-functional teams to gather and document detailed client requirements and translate them into actionable project tasks. Use CRM software to track customer interactions and project progress. Leverage automation tools (such as Airtable) to streamline processes and enhance operational efficiency. Coordinate with technical teams to address any software-related issues and ensure proper integration with clients’ existing systems. Apply Agile development methodologies to manage tasks, prioritize features, and track progress through sprints. Provide training and support to clients, ensuring they fully understand how to utilize the EMR system in their practice. Troubleshoot and resolve any client issues during the onboarding process, escalating to relevant teams when necessary. Monitor project timelines, identify risks, and ensure the client’s expectations are met throughout the onboarding journey. Keep clients informed of project status, milestones, and next steps through clear, consistent communication. Continuously assess and improve onboarding processes to ensure client satisfaction and effective system implementation. Qualifications: Education: Bachelor’s degree in Business, Computer Science, Information Technology, or a related field. Experience: 2-5 years of experience in customer onboarding, implementation, or a similar role. Experience in a technical support or customer service environment. Prior experience working with an EMR (Electronic Medical Records) system is a must. Technical Skills: Experience with CRM software to manage customer interactions. Familiarity with automation tools such as Airtable. Understanding of the software development process, including Agile methodology. Experience with gathering and documenting requirements from stakeholders. Ability to support the integration of EMR systems within healthcare organizations. Knowledge: Strong understanding of the United States healthcare system and EMR requirements. Soft Skills: Excellent communication and interpersonal skills. Strong problem-solving abilities and analytical thinking. Ability to manage multiple projects simultaneously and prioritize tasks effectively. Customer-focused mindset with a passion for helping others succeed. Strong organizational skills and keen attention to detail. Collaborative mindset with the ability to work effectively with cross-functional teams. Willingness to learn and adapt to new technologies, tools, and processes. Why Join Us? Join a growing, innovative team dedicated to making a difference in the healthcare industry. Opportunity for professional growth and development within the company. Work in a fast-paced, collaborative environment that encourages creative solutions. Competitive compensation and benefits package.