Incident Manager

Job Title: IT Incident & Problem Manager Location: Havant, PO9 1QH, UK Type: Contract – Inside IR35 Duration: 1 Year (Further Extendable) Job Description: Required skills: English language to CEFR C1 or above About 5 years’ technical experience. Experienced in chairing Major Incident / Root Cause Analysis calls, coordinating workstreams with global teams/vendors. Excellent knowledge/experience of IT Incident and Problem Management . Experienced in creating communications, tailored for a wide audience. Expert in the use of Service Management processes and best practice such as ITIL; qualified to ITIL Foundation level (minimum). Supplier management experience gained in an outsource or SIAM partnership . Stakeholder management experience (preferably in a multi-customer scenario). Experienced in the use of ServiceNow . Experienced across a broad range of IT services and disciplines Experience of working in IT at a leadership level with strong leadership experience in IT Service Management