Customer Support Analyst – Danish Speaking - Home based

Customer Support Analyst – Danish Speaking - Home based Job Title: Customer Support Analyst – Danish Speaking Location: UK (Remote) Work Schedule : 7:30 AM to 4:00 PM (UK time) to align with the time zone in Denmark. Are you a proactive Customer Support Analyst who thrives on delivering exceptional service and solving technical challenges? Do you enjoy supporting innovative products that transform industries and improve lives? At Feedlync, we’re passionate about building cutting-edge Agri Tech solutions that empower farmers worldwide. As part of our dynamic support team, you’ll play a crucial role in ensuring our customers get the most out of our farm technology systems, driving efficiency and sustainability across the agricultural sector. What you\\\'ll be doing: Provide first-line support to customers, troubleshooting technical issues across all Feedlync platforms via phone, email, and web chat. Log, track, and resolve support tickets in line with KPIs and SLAs, ensuring timely and accurate communication with customers. Collaborate with internal teams and third-party vendors to escalate and resolve complex issues, maintaining a high level of customer satisfaction. Conduct onboarding and training sessions for new customers, guiding them on best practices to maximize the value of Feedlync products. Monitor customer adoption and performance during the early stages of implementation, providing proactive follow-up and support. Contribute to continuous improvement by suggesting and implementing process enhancements to optimize customer experience. Participate in out-of-hours on-call rotations to ensure high-impact customer issues are addressed promptly. Maintain detailed documentation of support activities, ensuring seamless knowledge transfer within the team. What you\\\'ll bring: Fluency in Danish (for roles supporting Danish customers) and English, with additional languages being a plus. Experience in a customer support or service role, ideally within a fast-paced, technical environment. Strong problem-solving skills with the ability to break down complex issues and find effective solutions. Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users. A proactive and empathetic approach to customer service, with a focus on delivering positive outcomes. IT proficiency, including experience with Microsoft Office (Outlook, Excel) and the ability to quickly learn new systems. Ability to work independently, manage time effectively, and handle multiple priorities. A passion for technology and/or the agricultural industry, with a willingness to learn and engage with farming communities. About the Company Rewarding your passion When you join us, you\\\'ll do meaningful work and be rewarded fairly for it. From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits – these are just some of the ways we reward you - from day one. About us We’re AB Agri, part of Associated British Foods (ABF plc) and we’re passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry. What sets us apart is how we delight our customers - and that’s because of great people like you. People with different life experiences who share common values. Together we’re building a fair, innovative and inclusive culture. As a Disability Confident employer, we’re committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know. Application Notes We hope you feel that AB Agri is somewhere you can thrive and so we’d love to hear from you. We get a lot of applications for our roles and sometimes need to close the process early so register your details and upload your CV via our careers website as soon as you can – it will only take a few minutes. When you do, we’ll ask you some equal opportunities questions just to ensure our recruitment process is inclusive – or show us areas we can improve. This information is anonymised, separate from your application and is never seen by the hiring panel. You can choose not to answer these questions and this won’t affect your application. Apply today or contact our recruitment team for more information. Agencies and media sales AB Agri group politely requests no contact from recruitment agencies or media sales. We don’t accept speculative CVs from recruitment agencies nor accept the fees associated with them.