By Alyssa Gregory

Four Criticisms from SitePoint Readers to Facebook

By Alyssa Gregory

Last week, I wrote two posts about the upgrades being made to Facebook Pages. Basically, the new layout more closely mirrors personal profiles, and there is some new functionality, such as being able to use Facebook as if you are logged in as your page, not as you.

Both posts have received a fair number of comments with suggestions on what Facebook should and should not have done, and how the new design is already challenging users.

Here are five of the most prominent suggestions made by SitePoint readers.

1. Tabs Should Not Become Sidebar Links

In the new Page upgrade, Facebook is doing away with the popular tab feature and making all of the tabs into links on the left hand side of Pages, underneath the profile image.

Most people who commented about this wanted to know who this change really served. The overall consensus was that it almost certainly does not serve businesses.  From Laneth:

Those side-links are NEVER where I think to go first when looking for things on the FB site due to years of looking for the directional links at the top of each page – that’s where it’s always been, why change it now??

2. Relevance Posting and Wall Filtering Should Be Less Restrictive

The mysterious wall filter and how it all works is an ongoing concern for many who commented on my previous posts. No one is exactly sure why it works the way it does, or even how it’s supposed to work. This is what SitePoint readers had to say.

From Alyssa (not me):

This is the dumbest thing I have ever heard. It is vital for me to have all my posts show, but I also have encouraged our community to post. If they can’t see all the posts, they are missing out on the flow.

From Amy Tranter:

…people only see what I post and not all the interaction and giveaways and things we do to keep fans in the loop.

From NY:

I do NOT like the relevance posting. I want chronological order. This has been the biggest fiasco as far as customer service goes.

From Wilson Tech for Adult Students:

Also, I cannot figure out what parameters Facebook used to determine what posting was more relevant than another. Shouldn’t our business model have something to say as to what we think is relevant?


3. FBML Icons for All (former) FBML Tabs Are Confusing

Along with moving the tabs to links under the profile graphic, now all FBML tabs have the standard FBML icon. The consensus is that these icons are not as user friendly and make navigation more cumbersome for Page visitors.

From Alyssa (really not me, I swear):

I’m also not a fan of the new navigation for the reason you mentioned (the icons don’t jive) and it seems to make important business tabs less important. Out of sight, out of mind.

4. The Changes Are Overcomplicated and Not Necessarily Better

Most commentors agreed that Facebook has over complicated things with these changes. Here’s a sampling of what SitePoint readers had to say.

From Dude:

Why couldn’t they have just added fan page notifications into your personal notifications? They could just be tagged ‘business page’ or something like that so you’d know where it came from. Instead I have to constantly switch back and forth between the two as my active account. And suddenly I have two different news feeds to look at? Facebook missed the boat here. Simplify instead of over-complicate.

From Roxanne Ready, Ready Designs:

So conversely, if I’m not using FB as my page but post to my page’s wall, I’ll be posting as myself? Bleh, all that does is add an extra step of switching profiles before I can post anything.

From LA_Antley:

…switching from each profile is cumbersome and too likely to cause a cross-post, which may not be easy to correct once it happens.

While these criticisms, suggestions and questions may not reach Facebook, perhaps other SitePoint readers will discover solutions, workarounds and fixes for some of them. Now that we’re almost a week deep into the upgrade, what have you learned about the new layout? How are you making the new design work for your Page?

  • Steve

    Wall: “Most Recent”, scroll to the bottom, “Edit Options”, “Show Posts From All Your Friends And Pages”.

    • Herma

      Steve, that only works for personal pages, not for fan pages.

  • Ryan

    Well I don’t like the new view. However, I am experiencing problems.

    When I post a link to the wall there is no link to ‘comment’ or ‘like’ the post. I asked a few people to view it from their profile and they said that it’s true they can’t comment or like the post. It appears that once I am just putting a plain text post with no links or tags then the ‘comment’ and ‘like’ links are available for the post.

    Also, my business requires Posts to be in latest order not relevance order….this relevance thing is pretty ridiculous.

    Also, I am unable to delete post that I put up now. Getting an error message saying unable to delete from mini-news feed.

  • Independent

    Eliminating the chronological order for Posts on Group Pages is absolutely horrible. I have been active in computers for 33 years (started programming at age 12) and FB really sucks when it comes to the interface. Horrible, just horrible!!!!

  • Creative

    Sorry for the stupidity but I am confused when it comes to Facebook to promote your business. Some people say to create a personal account and only use it for your business, other say create a page. Also I don’t know if creating a page is the same as a fan page. I don’t want to have a business account. Can anyone give me some suggestions/opinions as to which way is best. Thanks.

  • Steve

    For those who find having to log into each separate account for notifications cumbersome… you can set each one individually for email based notifications. I however still prefer to use a service I was already using before that functionality existed called hyper alerts which sends you alerts to your email for the pages you request and with choices on the interval that notifications are delivered. They are creating other functionality too, because of the new FB feature so don’t expect them to disappear just because FB now has the functionality.
    You need to create a personal account in order to create pages. You do not necessarily need to use that personal account for anything else and you certainly shouldn’t use that as a business profile…. There are many reasons for this, with the largest being that it is against the TOS of Facebook and they “can” remove your content and account. I have seen it before, but it does tend to be the minority. ALSO people need to be logged into facebook to view a personal profile, while “pages” can be viewed by anyone (unless they have it set to only be visible to admins) with out them being logged into facebook or even having a facebook account as a requirement.
    There is no such thing as a fan page anymore (unless basically you indicate that the page is for a public figure)… in pertaining to businesses it is a business page. It’s all the same… the “Fan” page terminology changed when they chained the join button for the LIKE button.
    Just create the personal acct (and use it if you want personally) create a business page and When signed into FB use the “Post as PAGE” functionality to be logged in as your page and get notification.

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