Woocommerce checkout spinning page loading icon blocking payments

JavaScript
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1

I am trying to setup a woocommerce stripe gateway plugin to work with the checkout of my wordpress website but I cannot get it to work.

All I get is a couple of spinning circle preloading animations which never stop as seen in the image below and cannot get it to unblock the payments section of the form

Checkout
Checkout1879×923 86.1 KB

I have deactivated woopayments plugin in case it is causing conflicts, I have deactivated all of my other plugins except for other woocommerce plugins, woocommerce stripe gateway, and wordfence security.

I have also switched from my Betheme wordpress theme to the default 2024 wordpress theme and I am still having issues with the payments part of the form being blocked by the preloader/spinner block ui overlay.

I dont know very much about javascript so I am assuming this is a javascript issue?

2

It… sounds like one, because it looks like the page failed to clear away a loading placeholder. Without being able to see the page, I dont know that I can say any more than that.

3

Thanks m_hutley

here is a link to the offending page
https://wirritjin-peggera-lin.au/checkout/

You might have to load this product to the cart first, this is currently the only product that can be tested with the checkout

https://wirritjin-peggera-lin.au/product/blak-to-my-roots/

4

image
image1346×97 3.27 KB

Well, that page generates 3 404’s all looking for the same PNG, and then a Forbidden (403) error trying to reach for /home/?wx-ajax=update_order_review.

If i had to guess, it’s that 403 thats causing the problem… the page is waiting for the order review to load, and it never does, because it’s Forbidden.

5

I have fixed the issue with the missing png file

Still getting the 403 for wx-ajax=update_order_review I am not sure if the code should be pointing to a home folder that I cannot see in cpanel? I am not sure if that is normal?

I have my webosting provider having a closer look at this to see if this is an issue at their end.

6

Can anyone give me some ideas about whether an ajax query posting to a nonexistent home directory is normal?

Is this the cause of my problem?

7

All sorted

403 errror was due to an old 301 redirect that I forgot about.

Deleted that redirect from cpanel and stripe is now working

1 Like
8

Glad to hear you got it sorted. Yeah…there was no way in hades I was gonna be able to come up with that answer.