Webhosting ethics questions

I developed a website for a local club, they had already purchased their hosting package which was still valid for another year, so at that time I did not host it myself under a bulk hosting account I had. The plan being when the hosting was up for renewal I would move it across to my bulk hosting.

I missed the renewal by 2 days, but the hosting company had already entered them into a new contract which was for 2yrs, I tried to argue it out with the company stating I was planning to move it (the bulk hosting is with the same provider as this hosting) but as they had started the new contract I could not get out of it and we had to pay for the new 2yr contract. The archery club didn’t want to do this as they could not justify the cost of the 2yr contract, so it was left, the website is now no longer available and if we want to use the domain name/hosting we have to pay for the 2yr contract.

Is it wrong to get a new domain name and put the website up under my bulk hosting, and leave the old hosting as is? Is there any rules about this?

I missed the renewal by 2 days, but the hosting company had already entered them into a new contract which was for 2yrs, I tried to argue it out with the company stating I was planning to move it (the bulk hosting is with the same provider as this hosting) but as they had started the new contract I could not get out of it and we had to pay for the new 2yr contract. The archery club didn’t want to do this as they could not justify the cost of the 2yr contract, so it was left, the website is now no longer available and if we want to use the domain name/hosting we have to pay for the 2yr contract.

Try to negotiate with the web host instead of arguing, maybe they will let you keep the domain for a renewal fee.

You will never get such domain name from the web hosting company. They keep that domain name to keep you with their web hosting services.

no there is always option to have automatic renew of hosting account

I agree. when you signed for this web hosting service I suppose you ticked the TOS and AUP where everything is written.

Welcome to Sitepoint!

As the deadline was “missed” and you entered into a new contract you are tied in for the 2 years. The fact that you missed the deadline means the host is not a fault.

You can of course get a new domain name and hosting account as that is nothing to do with the existing account. Just make sure they cancel the 2 years contract!

Hello,

I agree with bluedreamer. Whenever you purchase hosting online it is generally subscription based. Whether you purchase for 1 month, 1 year or 2 years the subscription will usually renewal automatically.

If your host is refusing to let you transfer your domain name/backup your files that is very bad practise on their part. If I was you I would find a host that doesn’t participate in such activities.

There is no problem with you purchasing a new domain and using your existing hosting. However, I recommend purchasing the domain from an actual domain registrar such as Godaddy so you actually own it.

Jack

Is there any rules about this?

Try to cancel the service. Hopefully, the host will be understanding, and agree to do so. You’ll still probably have to agree to pay for the domain’s renewal, as they can’t get the money they spent back.

If they don’t agree to the late cancellation, and you don’t pay the bill, technically, they could take further action, like sending it to collections. I’d make sure that the old account’s situation is cleared up.

It is always advised that you choose a hosting provider which does have any contracts on the hosting plans to avoid problems like these.

How can you have hosting without a contract??

He probably means tie-in contracts (where you pay in bulk whether you want to continue using the months or not). For example my host allows me to cancel my hosting at any point and I’ll be refunded for months I do not use, I’m guessing they won’t in this case. :slight_smile:

With new domain name you will need to make a lot of efforts to gain the same results. I think you need try to do your best to save your domain name.

You are right. In any way 301 redirect can help in this particular situation.

Generally a good idea to buy the domain from a separate company. Like Dynadot. NEVER let the host hold ownership on the domain.

Do not bring troubles to your customer. You will not earn a lot from the hosting service. Try to sort this out with their hosting provider and to cancel the service (Money back guarantee rule) without doing chargebacks. If you can not resolve this in a good manner, just forget it and mover forward.

If you can’t work it out with the hosting company and the club owner can’t justify paying the 2 year fee I don’t see what choice you have here but to move on to another domain since it seems the domain was registered through the hosting provider. If they do decide to move to another domain than I suggest that you do it through a registrar such as godaddy and not tie it into the hosting provider to prevent such issues.

Thanks for all the replies. I have cancelled the hosting and think I will go down the route of getting a new domain name for them, I now this is not the best route but they are only a small club and cannot afford to payout for the 2yr hosting at this time.