The importance of feedback website

Have you ever wanted to have your say about feedback website?
Why do you get feedback website?
Now, let’s refer to this problem:
What is feedback?

It is the client’s feedback about products or services to company provides them.

What problem can feedback solve?

Each of company need to know client’s customer when they provide products or services by traditional media: telephone, email, direct counsel,…

It’s so complex and spend much time of clients and company.
Traditional media’s disadvantages:

  • Slow and spend much time and fee for support.
  • To be hard to manage data to improve products.
  • To be hard to look for help. Nowadays, clients’s habit is use Internet or usual search engine.
  • Sometime clients can find objectivity information general about products or services.

Build a feedback website to provide information and collect client’s information is a necessary solution.

Who is the subjects of feedback website?

All of company want to build a feedback website on platform of wordpress, want to collect client’s ideas and have a support main channel for company, want build a good relationship with client.

Don’t have any idea for my post?

Your original post reads like you are too busy telling people what to think, rather than posing a question or (ironically or just typically) looking for feedback.

Feedback is tough to get right under the best circumstances. Online, self identified customer feedback is highly touted, but often dead wrong. People say one thing, very often do another – especially when you’re trying to find out anything truly important.

The majority of consumers who buy computers claim that personal finance management is one of the top three reasons they are purchasing a PC. They’ve been claiming this for more than a decade. But only somewhere around 2% of consumers end up using a personal finance manager.
People lie on surveys and focus groups, often unwittingly

Now if you have some keen insights into applied human psychology and have done one heck of a lot of research to nullify these many pitfalls, kudos. You are that one-in-a-million person not hypnotized by technology.

And if all you have is a Worpress blog with a survey module turned on, you are in deep, deep trouble. And your potential customers – burned as they probably have been by worthless surveys – smell this from a mile off.

Just sayin.

I get the best feedback from little support widgets in the corner of my sites.

I put them everywhere, on the public website for potential customers, and within the application or “members area” for existing customers. I don’t have to be available for a chat all the time, if I’m not it just becomes a contact form.

While I’ve always had “Help” and “Contact” links, help desks for support tickets, and e-mailed surveys to customers, I get the most and most actionable feedback from the on-page widgets. When a potential customer can’t find information on the page they’re on, or is having trouble with the form they’re filling out, they reach for that contact widget that’s already on the screen and tell me about it right then.

You get feedback because:

  1. You want to see if people agree with what you did ( agree that the process you made is wright - that’s the way to do it ).
  2. You search for new ideas: Your site is good but you can also do this and that.

Let us take on the myth of feedback.

Starbucks starts a whole site for nothing but feedback: MyStarbucksIdea.

Two years and 80,000 ideas later, what’s going on? Starbucks took 47 ideas they were going to implement anyway – and six, SIX new ideas actually thought up by customers.

The ratio of 80,000 to 6 is testament to 1) How badly designed feedback systems are 2) How much companies value feedback

That is not feedback. That is a public relations nightmare waiting to happen. Starbucks doesn’t want feedback – they want “troublemakers” to blow off some steam.

When a potential customer can’t find information on the page they’re on, or is having trouble with the form they’re filling out

If the form didn’t change and the information wasn’t added in response, it’s not exactly feedback – now is it? If a site needs a live guided tutorial to find information or complete a form, that had better be an application to become a space shuttle pilot. Because if they’re buying pet food or registering a software product, what you’re seeing is the tip of an iceburg.